Systems Implementation Specialist

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130 bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Details

• Job Title: Systems Implementation Specialist
• Location: Fontana, CA
• Annual Salary: $80,000 - $110,000 USD Annual Performance Bonus

Position Overview:

Provide end-to-end logistics/supply chain system (WMS/TMS/OMS) implementation including pre-sales consulting, solution design, system configuration, testing, deployment, and maintenance. Ensure system stability and operational efficiency through cross-functional collaboration and lifecycle management to enhance business performance and customer satisfaction.

What You'll Do

• System Implementation and Configuration: Based on customer requirements and business processes, complete system deployment, parameter configuration, and functional debugging. Resolve technical issues during implementation, ensure system alignment with business scenarios, and guarantee on-time project delivery.
• Requirement Alignment and Solution Design: Collaborate with sales, R&D, and business departments to participate in pre-sales research and requirement analysis. Write BRD (Business Requirement Document) and design system integration solutions. Drive the transformation of requirements into implementable technical solutions, ensuring system functionality meets business objectives.
• Testing and Go-Live Support: Lead the development and execution of UAT (User Acceptance Testing) test cases, coordinate internal and external resources for system integration and validation, monitor post-launch system performance, promptly address any anomalies, and ensure system stability and data accuracy.
• Training and Documentation Management: Develop system operation manuals and training materials, conduct system function training for customers and internal teams, enhance user proficiency, and establish standardized documentation to support future iterations and knowledge reuse.
• System Optimization and Iteration: Collect user feedback and identify business pain points, analyze system performance bottlenecks, propose optimization recommendations, and drive feature upgrades. Introduce innovative solutions aligned with industry trends to continuously improve system efficiency and user experience.
• Cross-Department Collaboration and Risk Management: Coordinate R&D, business, and customer resources, develop project plans, and identify potential risks. Through progress tracking and issue resolution management, ensure high-quality project delivery and achieve goals in cost, timeline, and customer satisfaction.

About You

• Experience: 3–5 years in system implementation, with 1–2 years directly related to overseas warehouse planning and execution (preferred)
• Ability to collaborate across multiple teams (sales, procurement, product, operations).
• Strong communication skills in English and Chinese (Mandarin)

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.