What are the responsibilities and job description for the Operational Specialist position at JCW Group?
*** 3 DAYS ON-SITE NEAR MORRISTOWN, NJ ***
JCW is recruiting on behalf of a specialty wholesaler who's seeking a Senior Operations Excellence Consultant. This is an exciting opportunity for an experienced insurance operations professional looking to drive enterprise-wide process transformation within a high-growth, entrepreneurial environment. The team is small and collaborative, offering significant visibility and direct impact on how the organization scales its operations
Responsibilities:
- Conducting end-to-end discovery sessions and current-state process analysis across Underwriting, Claims, and Operations, designing future-state operating models and process maps to support platform migrations and digital transformation initiatives
- Performing gap analyses, capability assessments, and executive reporting to inform strategic investment decisions and present transformation roadmaps to senior leadership
- Serving as an ongoing process advisor to field teams, leading continuous improvement initiatives and managing multiple concurrent workstreams across strategic transformation projects
Qualification
- 4 years of experience in insurance operations with a focus on process improvement and optimization within a Wholesale Agency, MGA, or Carrier environment, with demonstrated experience designing or supporting operating model transformation
- Proficiency in Visio, Excel, and process mapping methodologies (value stream mapping, swimlane diagrams, SIPOC), with strong executive communication and stakeholder engagement skills
- Experience supporting technology implementations or platform migrations; P&C experience preferred, familiarity with automation or AI a plus, and Lean Six Sigma certification a bonus
If you're interested, please apply directly or send an email with your resume to clara.masson@jcwgroup.com.