What are the responsibilities and job description for the Patient Support Spec II position at JCHCC DBA Inclusivcare?
JOB TITLE: Patient Support Specialist II
DEPARTMENT: Medical/Dental
REPORTS TO: Practice Manager
FLSA STATUS: Non-Exempt
GENERAL SUMMARY OF DUTIES: General patient support and manage scheduling of patients; accepts patient
payments and generates daily deposit reports; performs data entry.
SUPERVISION EXERCISED: None
ESSENTIAL FUNCTIONS:
1. Answer and route incoming calls, as appropriate; Take messages when necessary
2. Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the
patient registration information is current; Update any changes and input information into EHS
3. Notify the nurse of any emergency walk-in patients to facilitate patient being triaged timely
4. Schedules center appointments in EHS patient management system (walk-ins, scheduled appointments,
call-ins, etc.) according to protocol
5. Scan patient IDs into patient management system
6. Cross train with other front desk support staff to ensure the department’s routines are not backlogged
or interrupted
7. Maintain daily patient sign-in log
8. Other job duties as assigned by the Supervisor/Manager
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION/EXPERIENCE: Highschool graduate with 3 or more years of medical office experience and or Bilingual with
2 years of medical office experience, pleasant telephone etiquette; ability to deal tactfully and effectively with patients;
must be computer literate.
LANGUAGE SKILLS: Ability to read, write, speak and comprehend written documents fluently.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical
inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability
to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several
abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS: No professional certifications, licenses or registration required. All
candidates will be required to submit to a criminal background check and screening as part of pre-employment.
PHYSICAL DEMANDS:
The physical requirement and work environment described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions, with proper medical documentation/clearance, if
applicable.
While performing the duties of this job, the employee is regularly required to sit; use hand to finger; handle or
feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is
occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIORNMENT: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. The noise level in the work
environment is usually moderate.
This job description includes the major duties and responsibilities of the job but is not inclusive of every task
inherent in the job. In addition, it may be occasionally necessary for employees to be assigned tasks not
specifically covered by their permanent assignment. Employees will be expected to comply with reasonable
requests from their supervisor.
I
have read and understand the job description for this position. I agree to abide by all the duties and
responsibilities for the job including any reasonable request from my supervisor. I also understand that I will be
evaluated based on these job specific performance standards.
DEPARTMENT: Medical/Dental
REPORTS TO: Practice Manager
FLSA STATUS: Non-Exempt
GENERAL SUMMARY OF DUTIES: General patient support and manage scheduling of patients; accepts patient
payments and generates daily deposit reports; performs data entry.
SUPERVISION EXERCISED: None
ESSENTIAL FUNCTIONS:
1. Answer and route incoming calls, as appropriate; Take messages when necessary
2. Greet incoming patients scheduled for appointments and walk-ins and verify on each visit that the
patient registration information is current; Update any changes and input information into EHS
3. Notify the nurse of any emergency walk-in patients to facilitate patient being triaged timely
4. Schedules center appointments in EHS patient management system (walk-ins, scheduled appointments,
call-ins, etc.) according to protocol
5. Scan patient IDs into patient management system
6. Cross train with other front desk support staff to ensure the department’s routines are not backlogged
or interrupted
7. Maintain daily patient sign-in log
8. Other job duties as assigned by the Supervisor/Manager
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION/EXPERIENCE: Highschool graduate with 3 or more years of medical office experience and or Bilingual with
2 years of medical office experience, pleasant telephone etiquette; ability to deal tactfully and effectively with patients;
must be computer literate.
LANGUAGE SKILLS: Ability to read, write, speak and comprehend written documents fluently.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical
inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability
to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several
abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS: No professional certifications, licenses or registration required. All
candidates will be required to submit to a criminal background check and screening as part of pre-employment.
PHYSICAL DEMANDS:
The physical requirement and work environment described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions, with proper medical documentation/clearance, if
applicable.
While performing the duties of this job, the employee is regularly required to sit; use hand to finger; handle or
feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is
occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIORNMENT: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. The noise level in the work
environment is usually moderate.
This job description includes the major duties and responsibilities of the job but is not inclusive of every task
inherent in the job. In addition, it may be occasionally necessary for employees to be assigned tasks not
specifically covered by their permanent assignment. Employees will be expected to comply with reasonable
requests from their supervisor.
I
have read and understand the job description for this position. I agree to abide by all the duties and
responsibilities for the job including any reasonable request from my supervisor. I also understand that I will be
evaluated based on these job specific performance standards.