Program Supervisor (Youth Act)

About the Program

JCCA’s Youth ACT program provides intensive, community-based mental health services through a multidisciplinary team approach. Services are:

• Youth-guided and family-driven
• Trauma-informed and evidence-based
• Focused on improving stability, functioning, and long-term outcomes

Our team works collaboratively to deliver flexible, responsive care that meets youth and families where they are.

Position Overview

As the Program Supervisor, you will play a key leadership role in supervising staff, delivering high-quality clinical services, and ensuring coordinated, individualized care for youth and families.

This is a hands-on leadership role combining supervision, direct service, and crisis response in a fast-paced, team-oriented environment.

Key Responsibilities

Clinical Services (50%)

• Provide direct services including treatment planning, monitoring, and crisis intervention
• Deliver community-based, family-centered care
• Support youth with complex behavioral health needs and histories of hospitalization

Supervision & Team Leadership (25%)

• Supervise Youth ACT staff, including:
  • Clinical Support Staff
  • Youth Peer Support
  • Family Peer Support
• Provide coaching, guidance, and side-by-side field supervision
• Conduct regular individual supervision meetings

Documentation & Compliance (25%)

• Ensure timely, accurate, and compliant documentation
• Support adherence to ACT model standards and regulatory requirements

On-Call Responsibilities

• Participate in a rotating on-call schedule (evenings/weekends)
• Respond to crisis situations as needed
• Additional compensation provided for on-call coverage

Qualifications

• NYS Licensed: LMSW, LMHC, LMFT, or LCAT
• 3–5 years of experience working with:
  • Youth with serious emotional disturbances
  • Families with complex, multi-system needs
  • Crisis intervention and behavioral health settings
• Strong leadership, organizational, and clinical judgment skills
• Ability to lead, coach, and support multidisciplinary teams
• Excellent communication and interpersonal skills
• Ability to think creatively and adapt in dynamic situations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of Medicaid, Managed Care Organizations (MCOs), and federal guidelines
• Understanding of:
  • Social Determinants of Health
  • Trauma-informed care
  • Racial equity and social justice frameworks
• Bilingual (Spanish-speaking)

Salary: $77K - $83K