What are the responsibilities and job description for the Key Account Manager position at JBT Marel?
The role of the Key Account Manager (KAM) is to drive co-creation of value and grow the business overall with a selected customer group. The KAM role is also to strengthen collaboration and relationships at the customer group level, ensure an aligned approach from Marel cross all accounts/sites and strive for customer success and high customer satisfaction. The KAM is responsible for the relationship and management of the customer at a group level from a sales perspective and acts as a trusted advisor for the customer.
The KAM works actively with different customer stakeholders on group and site level to strengthen the partnership and develop strategic plans together with the customer. The KAM works closely together with the S-KAM for Service to ensure that Marel act as one partner towards the customer and that both sales and service opportunities are explored and utilized.
The KAM should have a close dialogue with the customer, capture their needs and pain points, and convert those needs into solution proposals, which are value adding for the customer. The KAM focus should be on benefiting the customer throughout the life cycle of the relationship and taking on a consultative approach to selling, such that customer decisions are based on the overall value potential of Marel’s products and services.