What are the responsibilities and job description for the Default Job Title position at JBT Marel?
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
You will report to the Manager, Software Service
The Opportunity
JBT Marel is looking for a Spare Parts Specialist (SPS) who is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include, managing spare parts requests and inquiries, such as quotations, return requests, delivery dates and status. The SPS works closely with Customer Support Coordinator, Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.
Key Responsibilities
The SPS is a key point of contact for the internal supply chain organization, in all matters related to spare parts quotations, orders and delivery and communicates in timely manner, about confirmed dates, delays or other issues that may compromise service levels or customer expectations.
SPS is responsible for preparing spare parts packages for planned maintenance jobs in expected time scales, which includes communication with field service planning teams, supply chain for on time purchasing and delivery and expected demand to enable accurate forecasting and demand planning.
SPS escalate spare parts questions to technical support when required, follow up and ensure swift handling.
You will report to Supervisor Spare Parts Coordinators Meat NA
Main Tasks
We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.
We seek to understand and include diverse perspectives and cultures enjoying collaborative working across our global teams to deliver world-class projects.
We foster growth as we courage you to challenge yourself and others, staying curious and dreaming big as you feed your growth here at JBT Marel.
Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
You will report to the Manager, Software Service
The Opportunity
JBT Marel is looking for a Spare Parts Specialist (SPS) who is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include, managing spare parts requests and inquiries, such as quotations, return requests, delivery dates and status. The SPS works closely with Customer Support Coordinator, Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.
Key Responsibilities
The SPS is a key point of contact for the internal supply chain organization, in all matters related to spare parts quotations, orders and delivery and communicates in timely manner, about confirmed dates, delays or other issues that may compromise service levels or customer expectations.
SPS is responsible for preparing spare parts packages for planned maintenance jobs in expected time scales, which includes communication with field service planning teams, supply chain for on time purchasing and delivery and expected demand to enable accurate forecasting and demand planning.
SPS escalate spare parts questions to technical support when required, follow up and ensure swift handling.
You will report to Supervisor Spare Parts Coordinators Meat NA
Main Tasks
- Receive and process spare parts requests, quotations, orders, return requests,
- delivery and price inquiries, from customers or internal organization
- Follow all parts requests through to their completion
- Prepare and follow up on spare parts quotations
- Communicate with supply chain on availability, delivery dates or other important
- matters related to spare parts delivery
- Escalate and resolve compromised service levels or customer expectations related to spare parts issues
- Provide information as required for spare parts forecasting and demand planning
- Plan and prepare spare parts packages for planned maintenance activities
- Be empathetic and work as an advocate for customers
- Ensure customers' needs are met quickly and efficiently
- Communicate regularly with other individuals/departments within the organization
- Other duties assigned due to the need of the business
- Good communication skills and ability to work in a multi-discipline team environment
- A service minded self-starting individual, who can manage time effectively and
- achieve agreed goals.
- Ability to execute agreed tasks and deadlines against performance criteria (KPI)
- Driven by continuous improvements to meet goals of customer experience, efficiency and growth
- Computer/ERP literate
- Knowledge of principles and processes for providing customer and personal services
- good insight into global supply chain processes
- Result orientation, ability to follow through and respect deadlines
- Appreciation of commercial service and business development
- General education in business administration is nice to have. College education or relevant work experience.
- Communication, customer relations, logistics or similar training preferred
- Knowledge of Spare Part processes and warehousing ideally worked in a Sales or
- Service environment.
- Experience of using a corporate ERP system ideally within sales and warehouse
- modules.
- Appreciation of commercial service and business development.
- Working to tight deadlines.
- Good English skills, both written and verbal
- Experience with and comfort working in a multi-cultural, multi-discipline organization
We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.
We seek to understand and include diverse perspectives and cultures enjoying collaborative working across our global teams to deliver world-class projects.
We foster growth as we courage you to challenge yourself and others, staying curious and dreaming big as you feed your growth here at JBT Marel.
Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.