What are the responsibilities and job description for the Electronic Services Specialist I position at JBA International?
Essential Functions
Member Service
• Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.
• Provide general support processing for check and ACH processing.
• Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels.
• Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union.
• Analyze check deposit trends and patterns to provide better Member experiences.
• Perform detailed review of check image processing, corrections, and adjustments.
• Analyze ACH mismatch report and appropriately block unauthorized transactions.
• Support, balance and reconcile Lockbox processing and payment corrections.
• Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries.
• Process corrections and adjustments to accounts and loans.
• Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays.
• Process foreign collections and exchange rate conversions.
• Research and resolve Members' problems and complaints.
• Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.
• Post, balance, and maintain daily work with proper documentation.
• Scan Electronic Services forms and documents for long-term retention.
• Process Electronic Services mail and supply orders.
• Maintain and destroy branch capture checks for RCU.
Department and Branch Support & Other Functions
• Support and answer the Electronic Services phone que.
• Assist with projects.
• Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed.
• Train branches and staff as needed in Electronic Services processes and procedures.
• Create and maintain procedures.
• Perform other duties as assigned