RV Service Technician II

Purpose: This position exists to diagnose, inspect, adjust and perform repairs and parts/component replacements on units in a timely manner within estimated hours while meeting predetermined quality standards while working towards RVIA/RVDA technician certification.

Essential Functions: 

• Inspect, assess and diagnose required repairs and provide an accurate list of all replacement parts to parts procurement personnel. 
• Provide a wide variety of exterior repairs to units (may include: repair or replacement of metal, walls, fiberglass, roofs, decals, etc.  Grease and pack bearings, adjust brakes, repair & adjust axles.)  Performs repair, replacement or adjustment services on RV frames (may include: repair, replacement or adjustment of RV frames).
• Provide wide variety of interior repairs to units (may include cabinetry, sidewalls, ceiling panels (including raters and insulation), lights, plumbing parts & fixtures, soft goods, floor members (plywood/blandex, floor studding, insulation), floors, carpeting, linoleum, trim, etc.  Completes rebuild and slideout adjustments. 
• Perform repairs or replacement of vendor produced appliances and systems. 
• Perform repairs or replacement of electrical (12 volt and 110 volt), plumbing, LP components and systems.  
• Perform safety inspection of all components & systems. 
• Add comments or additional repairs to open work orders with accurate times and materials used in repair processes.
• May provide training to apprentices/lesser skilled service technicians.
• Attends rallies, service seminars, and/or makes field visits to facilitate unit repairs; provides training to dealer personnel/retail customers as necessary; and, performs inspections as assigned.

Experience/ Knowledge:

• High school diploma or equivalent, plus 2 years applied trades training.
• 5-7 years related experience.
• Requires the ability to perform a variety of repairs on all types of RV products including knowledge of installation and repair of electronic control systems.
• Read and understand engineering prints and drawings.
• Forklift experience is desirable (Jayco training is required when forklift operation is required for position).  

Necessary Skills & Abilities:

• Demonstrates analytical problem-solving skills while using good judgement and decision making processes.
• Critical thinking ability, problem sensitivity and inductive reasoning skills are needed.
• Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret an extensive variety of technical instructions.
• Ability to maintain a positive attitude through periods of adversity and disagreement.
• Ability to communicate effectively both verbally and in writing with co-workers, management, customers and others to enhance organizational effectiveness and productivity. 
• Ability to use a variety of hand and power tools, cutting equipment, testing tools.
• Requires the ability to perform a variety of repairs on all types of recreational vehicle products.
• Comply with all safety policies, practices and procedures.
• A skills assessment will be periodically conducted utilizing the Factory Service Technician skills matrix. 

Work Requirements:

• This position may require working in extremes in temperature & environment while performing moderately physical activity. 
• Requires ability to occasionally travel between field locations.  
• Regularly required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms.  Must be able to frequently lift and move up to 50 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).  

• Regular attendance is required.
• Management reserves the right to assign or reassign duties and responsibilities to this job at any time.