Guest Experience Member

Guest Experience Member

Jaybird is a mindful, music-driven experience in a heated infrared room, lit by candlelight. With six studios in Vancouver Toronto and New York, our Pilates- and Yoga-inspired classes invite you to be present, move with intention, and feel yourself on a deeper level.

Our Team

When you join the Jaybird team, you become part of something more than just a studio — you join a community that values presence, energy, and connection. We’re passionate about delivering unforgettable class experiences and creating an environment where guests and team members alike feel seen, supported, and inspired.

Our core values — Creating Amazement, Growth Mindset, and Pure Connection — are at the heart of everything we do. They guide how we show up, how we support one another, and how we serve our community every day.

Job Information

REPORTS TO: STUDIO LEAD

EMPLOYMENT STATUS: PART-TIME, 12 HOURS PER WEEK

Compensation: $18.50 / hour

Core Responsibilities

Guest Experience

• Greet all guests with warmth, presence, and professionalism
• Provide tours and share information about classes, pricing, and studio offerings
• Manage guest check-ins and ensure smooth class transitions
• Respond to guest inquiries in person and via email, maintaining tone and standards in all communication

Studio Operations

• Complete studio opening and closing procedures accurately and on time
• Maintain studio cleanliness, organization, and readiness throughout shifts
• Ensure proper use of Mariana Tek for check-in, class management, and sales
• Support inventory and retail product management

Team Collaboration

• Work closely with teachers and fellow team members to maintain a seamless class flow
• Communicate proactively with the Studio Manager about any issues or needs
• Support team culture through dependability, flexibility, and a solutions-oriented approach
• Step into additional studio tasks as needed

Key Requirements

Must-Haves

• A strong service mindset and passion for hospitality
• Excellent communication and interpersonal skills
• The ability to stay organized in a fast-paced environment
• Comfort working early mornings, evenings, weekends & holidays
• Ability to lift up to 50 lbs and stand for extended periods (up to 8 hours)
• Must be comfortable working in a warm environment, as the studio is often heated for classes.

Nice-to-Haves

• Experience using Mariana Tek or similar studio software
• Previous leadership or operations experience
• Background in wellness, fitness, or retail

Measures of Success

• Guests consistently report positive experiences and feel seen, supported, and welcomed
• Communication with guests (in-person and written) is prompt, clear, and brand-aligned
• Studio environment is consistently clean, calm, and class-ready
• You manage all shift duties independently and reliably across all shift types
• You contribute positively to team culture and uphold Jaybird’s core values: Creating Amazement, Growth Mindset, and Pure Connection
• You demonstrate ownership of the role by proactively learning systems, asking questions, and offering support where needed

Perks of Being on the Team

• Unlimited Standby Classes – Move, sweat, and reset whenever space allows
• Exclusive Discounts – On Jaybird classes, retail, and partner brands
• Growth Opportunities – Be part of a growing brand with room to advance
• Wellness-Focused Workplace – A positive, inspiring environment
• Connected Team Culture – Work alongside people who get it

Steps to Apply

To apply, please complete the application form here:

https://www.jaybirdjaybird.com/careers-nyc/gem-nyc

Please note only short-listed applicants will be contacted. We appreciate your interest and the time you took to apply!