What are the responsibilities and job description for the Office Assistant position at Jay's Heating, Air & Plumbing?
Jay's Heating, Air & Plumbing | $18-22/hour | Monday-Friday, 8:00 AM - 5:00 PM
Jay's Heating, Air & Plumbing is growing and looking for an organized, customer-focused Office Coordinator to support our installation and sales teams.
This role is ideal for someone who enjoys keeping operations running smoothly, communicating with customers, and managing multiple moving pieces in a fast-paced environment. You'll play a key role in coordinating schedules, supporting the install process, and helping ensure customers have a positive experience from start to finish.
What You'll Do
Jay's Heating, Air & Plumbing is growing and looking for an organized, customer-focused Office Coordinator to support our installation and sales teams.
This role is ideal for someone who enjoys keeping operations running smoothly, communicating with customers, and managing multiple moving pieces in a fast-paced environment. You'll play a key role in coordinating schedules, supporting the install process, and helping ensure customers have a positive experience from start to finish.
What You'll Do
- Coordinate daily installation schedules and job preparation
- Create and manage job files for the installation department
- Communicate with customers regarding scheduling and project updates
- Coordinate subcontractors, permits, and inspections
- Support communication between installers, field supervisors, vendors, and office staff
- Assist the sales team with scheduling appointments and tracking leads
- Help ensure jobs move efficiently from sale to completion
- Maintain accurate records and clear internal communication across departments
- 2 years of administrative, scheduling, or coordination experience
- Strong organizational and multitasking skills
- Excellent written and verbal communication
- Ability to stay calm and adaptable in a fast-paced environment
- Proficiency with Microsoft Office and web-based software
- HVAC, plumbing, construction, or home service industry experience is a plus
- Dispatching or purchasing experience preferred
- High attention to detail and follow-through
- Company-paid medical and life insurance for full-time employees
- Dental and vision coverage available for employees and families
- Stable, family-owned company established in 2005
- Supportive, team-oriented work environment
- Ongoing training and professional development opportunities
- Established reputation and strong presence in the community
- Opportunity to grow with a company that continues to expand
- Customers feel informed and taken care of throughout the process
- Schedules stay organized and jobs move efficiently
- Communication between departments is clear and proactive
- Problems are addressed quickly before they become bigger issues
- Team members know they can rely on you to keep things on track
Salary : $18 - $22