Fleet Customer Service Specialist (On-Site)

Fleet Customer Service Specialist (On-Site)

Location: Auburn Hills, MI

HELM is now hiring for Fleet Customer Service Specialists: This role serves as a dedicated concierge and primary point of contact for select fleet customers, ensuring a seamless experience through proactive relationship management and hands on problem solving in a fast paced, high touch environment.

Key Responsibilities:

•Primary Liaison: Act as the dedicated "concierge" for assigned fleet accounts, building deep trust and maintaining daily communication.

•Pilot Execution: Facilitate the initial phase of the program, gathering feedback and refining the service model for long-term scalability.

•Proactive Resolution: Anticipate and resolve vehicle service needs, including maintenance coordination, recall completions, and issue escalation.

•Value Delivery: Clearly communicate the program’s value proposition to customers, ensuring they experience "white-glove" support at every touchpoint.

•Cross-Functional Collaboration: Work closely with technical and service teams to ensure customer requests are handled with speed and precision.

Functional Competencies:

•Client-First Mindset: You have a proven track record in high-touch Account Management, Hospitality, or Executive Support.

•Automotive Aptitude: Familiarity with automotive service, fleet management, or dealership operations is a major plus but not required if you are a fast learner.

•Communication Mastery: You can navigate complex corporate environments and communicate effectively with stakeholders at all levels.

•Adaptability: You thrive in "pilot" environments where processes are being defined and optimized in real-time.

•Professional Presence: Ability to work full-time on-site at a corporate headquarters, representing the brand with polish and professionalism.

Education/Experience:

· Bachelor’s degree preferred, but not required

· Proficiency in Microsoft Applications (Word, Excel, Access, PowerPoint).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of an Account Manager – Pro One Next. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will need to:

· Set up their desk, chair, and computer in an ergonomic manner to avoid strain and injury.

· Take regular breaks to minimize eye strain and fatigue from extended screen use.

· Work in a quiet and comfortable space that supports focused work.

· Be able to move around for breaks and occasional tasks.

· The ability to travel by plane or vehicle when necessary.

· Occasionally lift items weighing up to 25 pounds.

· Be able to stand and sit for long periods of time.

Core Values:

Accountability

Integrity

Results

Key Practices:

Value Creation

Effective Communication

Optimism