Retail Team Lead- LEGO Resale Store

Purpose: The Shift Lead will align his/her scope of work with Jawonio’s Mission, while incorporating Jawonio’s Core Values as the guiding principle for all work activities.

Summary:  The Shift Lead is responsible for creating a positive, fun, enjoyable and engaging party experience.

Essential Duties and Responsibilities include the following.

• Lead and oversee the team: Provide guidance, coaching, and support to ensure they can effectively manage their daily tasks and contribute to the overall success of the store.
• Manage party reservations: Efficiently schedule and manage party bookings, ensuring clear communication with customers and staff.
• Assist with cashiering and POS systems: Process customer transactions accurately and efficiently, ensuring a smooth checkout experience.
• Maintain store knowledge: Possess a strong understanding of our inventory, merchandise, and operations to answer customer inquiries with confidence, or direct them to the appropriate team member.
• Exemplary customer service: Greet all customers warmly, answer questions in a polite and informative manner, and go the extra mile to create a positive and inclusive shopping experience.
• Event Management: Ensure successful birthday parties and community events. This includes:
  • Preparation: Overseeing party space decoration, securing necessary supplies, and maintaining open communication with the customer.
  • Party Facilitation: Organizing and leading engaging games and activities, ensuring participant/visitor presence, and managing the birthday celebration with cake distribution.
• Opening/Closing Duties: Will be required to open, close, and secure the building following established procedures.
• Floor Management: Act as a back-up for the floor manager, handling tasks and customer interactions in their absence.
• Safety and Cleanliness: Help create a safe environment through set-up, clean-up, general cleaning of high-touch areas, floors, and spills.
• Teamwork and Collaboration: Work collaboratively with all staff members to ensure a cohesive and efficient operation.
• Leadership by Example: Uphold and exemplify company policies and guidelines in all aspects of your work and interactions with customers and employees.
• Emergency Preparedness: Serve as a point of contact in the event of emergencies (medical, weather, fire, security, etc.) and communicate all pertinent information to your supervisor.
• Conflict Resolution: Facilitate conflict resolution and problem-solving with customers, team members, and vendors.
• Attend and participate in all required agency training.
• Other duties as assigned by immediate supervisor or department administrator.

• Strong knowledge and passion for Lego sets, past and present.
• Excellent customer service skills with the ability to connect with people of all ages and abilities.
• Experience working in a retail environment is a plus.
• Ability to lead and motivate a team.
• Excellent communication, interpersonal, and critical thinking skills.
• Strong organizational skills with a keen eye for detail.
• Enjoys working in a demanding environment and thrives on multitasking.
• Ability to lift and carry moderate weight (Lego sets!).
• Valid driver's license preferred.

Salary : $18