What are the responsibilities and job description for the Barista position at Jawbone Group LLC?
A barista is responsible for preparing and serving a variety of coffee and specialty beverages while delivering excellent customer service in a fast-paced environment. Duties include taking orders, operating espresso machines, maintaining a clean and organized workspace, handling cash or POS transactions, and ensuring customer satisfaction. Baristas are also expected to have knowledge of coffee products, follow health and safety guidelines, and create a welcoming atmosphere for guests.
About Jawbone Group LLC
Jawbone Group's purpose is to provide unique dining experiences to our guests.
Description
Customer Service
- Greet every customer with genuine warmth, making each guest feel valued and appreciated.
- Take orders efficiently, offering menu recommendations, and answering detailed questions about beverages and food items.
- Resolve customer concerns and complaints with professionalism, patience, and focus on guest satisfaction.
- Engage customers in a friendly manner to foster loyalty and encourage repeat business through memorable service.
Beverage & Food Preparation
- Prepare espresso, coffee, chai, and specialty beverages to precise standards, ensuring consistency in taste and quality.
- Prepare operate espresso machines, grinders, brewers, and other cafe equipment, troubleshooting minor issues as needed.
- Follow correct techniques for milk steaming, texturing, flavoring, and artistic drink presentation, including latte art when appropriate.
- Prepare food items (if applicable) such as pastries, sandwiches, or baked goods, ensuring proper portioning, presentation, and adherence to safety guidelines.
Cash Handling & POS
- Accurately process customer orders using the POS system, ensuring correct pricing, item entry, and prompt service.
- Manage cash, credit, and digital payments securely, following all cash handling protocols and balancing the register at shift end.
- Adhere to store procedures for processing tips, handling refunds, issuing receipts, and documenting all transactions as required.
Cleanliness & Safety
- Maintain a clean, organized, and sanitary workstation at all times, meeting or exceeding health and safety standards.
- Wash dishes, wipe counters, sanitize surfaces, and restock supplies throughout each shift to ensure operational readiness.
- Strictly follow all food safety, sanitation, and health regulations to protect guests and staff.
- Regularly clean and maintain equipment, grinders, and espresso machines throughout the day, performing routine upkeep and reporting maintenance needs to the manager.
Stocking & Inventory Support
- Proactively restock cups, lids, syrups, coffee beans, dairy products, and retail merchandise to ensure availability during peak times.
- Rotate inventory using the First-In, First-Out (FIFO) method to ensure freshness and minimize waste.
- Monitor inventory levels and promptly alert the manager when stock items are low or when replenishment is needed.
Teamwork & Operations
- Communicate clearly and professionally with coworkers and supervisors, especially during high-volume periods, to coordinate workflow and maintain efficiency.
- Assist with comprehensive opening and closing procedures, following checklists to ensure the cafe is fully prepared for service or properly secured at the end of the day.
- Offer proactive support to fellow team members and contribute to a positive, collaborative, and efficient workflow.
Tools & Technology
- Cash register, POS, credit card processing machines
- Computers, tablets, printers, bar code reader, tagging gun
- Coffee Equipment
Benefits
- Health, Vision, Dental Insurance
- Discounted Gym Membership
- Ski Pass
- 401k Matching
- 20% of all businesses
Salary
$12 - $15 per hour
Salary : $12 - $15