Customer and Administrative Support Representative

Job Title: Customer and Administrative Support Representative

Java’s Compost is seeking a Customer and Administrative Support Representative to support our growing residential and commercial composting services in Northern New Jersey.

The Role:

This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys balancing customer interaction with administrative responsibilities. You’ll work closely with the company owners and collaborate with our drivers, warehouse manager, and operations assistant to help keep daily operations running smoothly.

You will serve as a primary point of contact for our customers, handling communications with professionalism, patience, and care. The role requires someone who is organized, detail-oriented, proactive, and solutions-driven, with the ability to work both independently and collaboratively. Strong communication, reliability, honesty, and follow-through are essential and reflect the core values of Java’s Compost.

From customer support to assisting with internal processes and onboarding new commercial accounts, no two days will be exactly the same.

Who We Are:

Java’s Compost is a residential and commercial food scrap pickup service operating in Northern New Jersey. We’re a small, dedicated team of drivers, warehouse staff, and virtual support who work closely together to stay connected and serve our community.

We’re passionate about sustainability and spreading awareness about the benefits of composting. If you care about the planet and enjoy supporting a mission-driven business, you’ll feel right at home here.

We offer competitive wages, required benefits, and a supportive work environment—while doing our part to take care of our customers and the planet.

What You’ll Do:

• Plan ahead, anticipate needs, and offer solutions before problems grow- we love a problem-solver
• Answer customer emails, texts, and phone calls with clarity and kindness
• Troubleshoot time sensitive emails each evening
• Handle commercial account onboarding from start to finish including creating customized quotes, composing service agreements, scheduling and performing trainings
• Review all residential and commercial routes daily and communicate issues to the appropriate staff
• Assist with administrative work and keep our systems tidy and running smoothly
• Identify and develop Standard Operating Procedures for existing and new opportunities
• Help support sales staff with administrative tasks when needed
• Keep communication, documentation, and workflows clean and organized
• Create invoices and work closely with bookkeeper to invoice commercial clients on a monthly basis
• Curate content for customer newsletter and distribute
• Data tracking and entry
• Additional duties as they arise

What You Bring:

• You are exceptionally detail-oriented and thorough
• You are a friendly, warm communicator — both in written and verbal form
• You have solid writing skills
• You are a strong organizer who loves structure and planning
• You are proactive and able to think several steps ahead
• You are tech-savvy: Google Workspace, Mailchimp, Canva, Microsoft 360, Quickbooks, Squarespace, Monday
• If you read this far, when you answer the number of years of customer support experience you have, also tell me if you love french fries. This is required.
• You are comfortable and competent using AI
• You are proactive and solutions driven
• You are a self- starter
• You are a strategic thinker
• You are flexible
• You are responsible
• You are punctual
• You works well with others
• You are attentive to detail
• You have project management experience
• You have an interest in sustainability
• You are willing to provide feedback and solutions for continuous customer and business improvement
• You are capable of quickly learning new applications and softwares independently
• You are comfortable working with and sharing ideas with company owners to consistently improve
• CRM experience is a plus
• Sales experience is a bonus

Details:

• Approximately 15-20 hours per week- opportunity for more hours and responsibilities as we grow
• Weekday eastern time zone availability between 9am - 1pm required
• Daily evening email scan in order to handle time sensitive customer requests
• Occasional weekend and evening hours around annual company events may be requested with advance notice

Location: Remote with the ability to travel to the warehouse in Orange, NJ for bi-weekly team meetings and when other needs arise. Ability to be in person on-site at special event locations when needed.

Compensation:

• $20-$25 per hour
• Salary increase based on tenure and experience

If you like variety, enjoy connecting with people, and love making systems tighter and smoother, we’d love to hear from you.

Pay: $20.00 - $25.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Application Question(s):

• Do you love french fries?

Experience:

• customer support: 2 years (Required)

Work Location: Hybrid remote in Orange, NJ 07050

Salary : $20 - $25