Customer and Administrative Support Representative- Remote/Hybrid

Java’s Compost is seeking a Customer and Administrative Support Representative to support our growing residential and commercial composting services in Northern New Jersey.The Role:This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys balancing customer interaction with administrative responsibilities. You’ll work closely with the company owners and collaborate with our drivers, warehouse manager, and operations assistant to help keep daily operations running smoothly.You will serve as a primary point of contact for our customers, handling communications with professionalism, patience, and care. The role requires someone who is organized, detail-oriented, proactive, and solutions-driven, with the ability to work both independently and collaboratively. Strong communication, reliability, honesty, and follow-through are essential and reflect the core values of Java’s Compost.From customer support to assisting with internal processes and onboarding new commercial accounts, no two days will be exactly the same.What You’ll Do:Plan ahead, anticipate needs, and offer solutions before problems grow- we love a problem-solverAnswer customer emails, texts, and phone calls with clarity and kindnessTroubleshoot time sensitive emails each eveningHandle commercial account onboarding from start to finish including creating customized quotes, composing service agreements, scheduling and performing trainingsReview all residential and commercial routes daily and communicate issues to the appropriate staffAssist with administrative work and keep our systems tidy and running smoothlyIdentify and develop Standard Operating Procedures for existing and new opportunitiesHelp support sales staff with administrative tasks when neededKeep communication, documentation, and workflows clean and organizedCreate invoices and work closely with bookkeeper to invoice commercial clients on a monthly basisCurate content for customer newsletter and distributeData tracking and entryAdditional duties as they ariseWhat You Bring:You are exceptionally detail-oriented and thoroughYou are a friendly, warm communicator — both in written and verbal formYou have solid writing skillsYou are a strong organizer who loves structure and planningYou are proactive and able to think several steps aheadYou are tech-savvy: Google Workspace, Mailchimp, Canva, Microsoft 360, Quickbooks, Squarespace, MondayYou are comfortable and competent using AIIf you've read this far, make sure to tell us if you like french fries in Question #4You are proactive and solutions drivenYou are a self- starterYou are a strategic thinkerYou are flexibleYou are responsibleYou are punctualYou works well with othersYou are attentive to detailYou have project management experienceYou have an interest in sustainabilityYou are willing to provide feedback and solutions for continuous customer and business improvementYou are capable of quickly learning new applications and softwares independentlyYou are comfortable working with and sharing ideas with company owners to consistently improveCRM experience is a plusSales experience is a bonusDetails:Approximately 15-20 hours per week- opportunity for more hours and responsibilities as we growWeekday eastern time zone availability between 9am - 1pm requiredDaily evening email scan in order to handle time sensitive customer requestsOccasional weekend and evening hours around annual company events may be requested with advance noticeLocation: Remote with the ability to travel to the warehouse in Orange, NJ for bi-weekly team meetings and when other needs arise. Ability to be in person on-site at special event locations when needed.Compensation:$20-$25 per hourSalary increase based on tenure and experienceIf you like variety, enjoy connecting with people, and love making systems tighter and smoother, we’d love to hear from you. Company DescriptionJava’s Compost is a residential and commercial food scrap pickup service operating in Northern New Jersey. We’re a small, dedicated team of drivers, warehouse staff, and virtual support who work closely together to stay connected and serve our community. We’re passionate about sustainability and spreading awareness about the benefits of composting. If you care about the planet and enjoy supporting a mission-driven business, you’ll feel right at home here.We offer competitive wages, required benefits, and a supportive work environment—while doing our part to take care of our customers and the planet.

Salary : $15,600 - $26,000