What are the responsibilities and job description for the Warranty - Service Technician position at Jasper Holdings Inc.?
Warranty Service Technician
Employment Type: Full-Time
Join the Jenkins Plumbing Team!
Jenkins Plumbing is seeking a dependable, customer-focused Warranty Service Technician to join our growing team. In this role, you will be responsible for diagnosing and completing warranty repairs on newly constructed residential plumbing systems while providing outstanding customer service to homeowners, builders, and project managers.
If you take pride in your workmanship, enjoy solving problems, and want to work for a company that values integrity, teamwork, and quality, we'd love to hear from you.
Responsibilities
- Perform warranty service calls on residential plumbing systems.
- Diagnose and repair plumbing issues covered under warranty.
- Troubleshoot leaks, fixture malfunctions, drainage issues, water heater concerns, and other plumbing-related problems.
- Communicate professionally with homeowners, builders, and office staff.
- Accurately document completed work, materials used, and service findings.
- Maintain a clean, organized, and fully stocked company vehicle.
- Follow all company safety policies and procedures.
- Complete service calls efficiently while maintaining high-quality workmanship.
- Identify recurring issues and communicate findings to management.
- Represent Jenkins Plumbing in a professional manner at all times.
Qualifications
- Residential plumbing experience preferred.
- Plumbing license is a plus but not required (depending on state requirements).
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage daily service schedules.
- Valid driver's license with an acceptable driving record.
- Ability to lift up to 50 pounds and perform physical work in various environments, including crawl spaces and attics.
- Basic knowledge of smartphones or tablets for work order documentation.
Preferred Skills
- Experience with residential new construction plumbing.
- Knowledge of plumbing codes and industry standards.
- Ability to prioritize multiple service calls throughout the day.
- Positive attitude with a strong work ethic.
- Dependable, punctual, and team-oriented.
What We Offer
- Competitive pay based on experience
- 100% Associate-Owned Company (Employee Ownership)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Holidays
- Weekly Pay
- Opportunities for Career Growth and Advancement
- Ongoing Training and Professional Development
- Company Vehicle (for eligible positions)
- Company-Provided Tools and Equipment (where applicable)
- Stable, growing company with long-term career opportunities
- Supportive, team-oriented work environment
Why Jenkins Plumbing?
At Jenkins Plumbing, we believe our employees are our greatest asset. As a 100% Associate-Owned Company, every team member has a vested interest in our success. We are committed to providing a workplace where integrity, teamwork, quality workmanship, and exceptional customer service are valued every day. We invest in our employees by offering competitive pay, comprehensive benefits, ongoing training, and opportunities for career advancement. Whether you're beginning your career or bringing years of experience, Jenkins Plumbing is a place where you can build a rewarding future.
Ready to join our team? Apply today through the Careers section of the Jenkins Plumbing website and become part of a company committed to excellence, integrity, and delivering exceptional service to every customer.
Before you begin your application, please click 'Link' to take a short assessment (Link). Once you have completed the assessment, return to this page to begin the application.
Jenkins Plumbing Inc. is an Equal Opportunity Employer. Jenkins Plumbing is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.