What are the responsibilities and job description for the Service & Warranty Technician position at Freeman Boatworks?
Description
Freeman Boatworks builds some of the most respected offshore fishing boats in the world, and we’re looking for a skilled Service & Warranty Technician to join our team. This role is ideal for someone with strong marine rigging experience, excellent diagnostic skills, and the professionalism to work directly with our customers.
What You’ll Do
· Perform diagnostic, repair, and warranty work on Freeman boats—including electrical, mechanical, hydraulic, and rigging systems
· Troubleshoot and repair issues reported by customers or internal quality teams
· Serve as a knowledgeable, customer-facing representative when assisting owners with service needs
· Assist with delivery prep, post-delivery support, and technical documentation
· Work closely with Production, Engineering, and QC teams to identify root causes and recommend improvements
· Maintain detailed service and warranty records
· Keep a clean, organized work area and follow all company safety policies
· Travel occasionally for on-site service, customer support, or repair work — representing Freeman Boatworks with professionalism
What We’re Looking For
· Marine rigging experience required (boat rigging, engine installation, controls, electrical routing, etc.)
· Strong diagnostic skills across electrical, mechanical, and hydraulic systems
· Ability to read wiring diagrams, schematics, and rigging drawings
· Excellent customer communication and documentation skills
· Strong attention to detail and commitment to quality
· Ability to lift, move, and work with heavy components
· Comfort working in a fast-paced, hands-on manufacturing environment
· Team-oriented, dependable, and safety-minded
Qualifications
· 2–3 years of marine rigging, service, or marine technician experience preferred
· Valid driver’s license; ability to travel occasionally for service work
What We Offer
· Competitive compensation
· Comprehensive benefits: medical, dental, vision, company-paid life & disability more!
· 401(k) with company match
· Paid time off and holidays
· A collaborative, people-focused workplace built on craftsmanship and innovation
Please note: Employment is contingent upon successful completion of a background check and drug screening.