What are the responsibilities and job description for the Retail Sales Specialist position at Jared Jewelers?
Company Description Jared Jewelers is a luxury jewelry retailer focused on creating unique and memorable customer experiences through curated selections of on-trend, high-quality 18K gold and diamond fine jewelry. The brand emphasizes fashion-forward designs that allow customers to express their personal style and celebrate important moments. Team members are encouraged to deliver elevated service and build lasting relationships with customers. Jared Jewelers is operated by Signet Jewelers Limited, the world’s largest retailer of diamond jewelry, providing strong support, training, and growth opportunities. Working at Jared means joining a trusted name in the jewelry industry with a commitment to excellence and innovation in retail.
Role Description The Retail Sales Specialist is a full-time, on-site role based at the Jared Jewelers store in Portage, MI. In this position, the Specialist engages directly with customers on the sales floor, greets and assists guests, and guides them through product selection to meet their needs and preferences. Daily responsibilities include learning and maintaining up-to-date product knowledge, presenting jewelry features and benefits, and supporting customers with sizing, customization, and service options. The role involves processing sales transactions, handling layaways and special orders, and maintaining accurate records in store systems. The Specialist also contributes to visual merchandising, keeps displays and stock areas organized, and works collaboratively with team members to achieve store sales and service goals.
Qualifications
- Candidates should possess strong Customer Service and Interpersonal Skills to build trust, create welcoming experiences, and develop long-term customer relationships.
- Candidates should possess solid Retail Sales skills, including consultative selling, upselling, and closing techniques in a fast-paced store environment.
- Candidates should possess clear and professional Communication skills for interacting with customers, teammates, and leadership.
- Candidates should possess thorough Product Knowledge of jewelry types, materials, and care, or demonstrate the ability and willingness to learn quickly.
- Additional beneficial qualifications include prior retail or luxury sales experience, comfort working with point-of-sale systems, attention to detail, reliability with scheduling, and the ability to stand for extended periods.
- A high school diploma or equivalent is preferred; bilingual or multilingual skills and previous experience in jewelry or fashion retail are considered a plus.