What are the responsibilities and job description for the Customer Service Rep - Janus position at Janus International?
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Responsibilities
Responsibilities
- Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
- Order tests that could determine the causes of product malfunctions.
- Keep work area neat and clean.
- Other duties as assigned.
- High school degree required. Four year college degree preferred.
- One to three years previous work-related skill, knowledge, or experience.
- Intermediate computer skills required; Outlook.
- Ability to communicate by telephone in a clear and professional manner required.
- Regularly required to sit, stand, and walk.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.