Workplace Experience Associate

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

• Provide front line support for concierge services, welcoming employees and visitors and addressing inquiries.
• Assist with daily print room operations, including job intake, production, distribution, internal branding, signage, and workplace communications support.
• Support mailroom activities such as sorting, distributing, and tracking incoming/outgoing mail and packages.
• Coordinate shipping and receiving processes, ensuring timely deliveries and accurate record keeping.
• Assist with MAC logistics, including employee workstation setups and office reconfigurations.
• Provide basic AV meeting room support including setups, troubleshooting, and assistance coordinating meetings with AV needs.
• Monitor and stock general office supplies and first aid kits to ensure availability and readiness.
• Support office printer fleet operations including monitoring, troubleshooting, and coordinating service requests.
• Maintain office name tags, seating/cube diagrams, and related workplace records.
• Track and analyze service metrics (print volumes, mail/package activity, supply usage, and service requests) to identify trends and support continuous improvement.
• Partner with team members to ensure a consistent, high quality service experience across all workplace functions.
• Contribute to a safe, organized, and welcoming workplace environment.
• Carry out other duties as assigned.

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

• Excellent communication skills, both verbal and written, are a must.
• Strong interpersonal and customer service skills with a professional and approachable demeanor.
• Ability to work and make decisions independently and within established guidelines.
• Ability to multitask and prioritize in a fast paced corporate environment.
• Reliable, detail oriented, and proactive.
• Ability to lift 50 lbs, sometimes repetitively.

• High school diploma or GED preferred.
• 1-2 years of customer service, hospitality, or administrative support in a corporate office environment preferred.
• Willingness to learn new skills across multiple workplace functions.
• May be required to complete a Motor Vehicle Records check and operate a company vehicle as needed.
• Intermediate to advanced computer skills including MS Office and Adobe Acrobat.

• No

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits.

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.