Complex Operations Manager - Warwick, RI

Janney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments.  We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm.

The Complex Operations Manager is responsible for all operational, administrative and client support functions within a Complex (group of branch offices). The Complex Operations Manager also performs certain client supervision and support staff supervision for a Complex as delegated by the Complex Manager. This individual will function as an integral part of the Complex Manager’s team and work closely with the Compliance and Operations departments. Additionally, this individual will coordinate any operational matters involving the Complex with Home Office Operations staff and others in the firm.

Major Responsibilities

• Overall supervisory responsibility for all branch operations functions in the Complex including but not limited to: cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with firm retention requirements.
• Supervising and training all Complex support staff (Private Client Associates and Operations Assistants) to ensure that Financial Advisors (FAs) and clients receive superior service consistent with Janney policy and SRO rules. Specific supervisory tasks include but are not limited to:
• Sourcing, interviewing, selecting, hiring, registering and training of new support staff members including Private Client Associates and Operations Assistants.
• Conducting regular staff meetings as a forum for training on new policies and procedures and to facilitate open dialogue among Private Client Associates and/or other members of the support staff.
• Providing feedback to support staff members on their performance both on a routine basis and through annual performance reviews; addressing performance issues in conjunction with Complex Manager and Human Resources.
• Provide work direction to Private Client Associates and/or other members of the support staff and coordinate workflow within the office.
• Assist others by acting as a resource in the areas of training, coaching, and mentoring.
• Actively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.
• Perform other duties as required that contribute to the overall effectiveness of the position and the complex as a whole.
• May be involved with on-boarding new FAs to the branch.
• Coordinate Complex recruiting activities with the Regional Assistant and Home Office as required.

Requirements and Qualifications

• High School diploma, Bachelor’s Degree preferred
• Professional Licenses: Series 7, 9 and 10, 63 and 65 (or 66)
• Excellent customer service skills
• Computer skills in Word, Excel, PowerPoint and Outlook
• Able to work-effectively in a fast paced, deadline oriented environment. 
• Strong attention to detail
• Able to work effectively as part of a team
• Some travel may be required
• High ethical standards
• Ability to travel up to 15% of the time between branches

Why work for us?

Benefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee’s life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere. We offer a competitive package including Paid Parental Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus and Professional Development Assistance Plan designed to help you make the most of your life at work and at home—today and in the future.  Explore further.

Janney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments. We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm. Fostering a positive workplace experience remains a top priority. We’ve earned the Great Place to Work® certification, which recognizes employers that create an outstanding employee experience. Based entirely on what current employees say about their experience working at Janney, this prestigious recognition underscores our commitment to our people and culture.  People are our strongest asset. We recognize that when our team members thrive, our firm is more successful.

Janney is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.

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