Customer Service & Inside Sales Representative

Customer Service & Inside Sales Representative

JanMichaels Art & Home – Elizabethtown, PA
Full-Time | 40 Hours per Week | $16–$18/hour

JanMichaels Art & Home is seeking a dependable, professional, and experienced Customer Service & Inside Sales Representative to join our team in Elizabethtown, PA.

This is not a call-center position. You will work directly with our wholesale customers and play an important role in managing customer relationships from initial inquiries through ordering, production, and shipment.

We are specifically looking for someone who has previous professional customer service, office, administrative, or inside sales experience and is comfortable communicating with customers by phone and email throughout the workday.

What You'll Do

• Answer incoming customer phone calls and emails professionally and promptly
• Assist wholesale customers with products, orders, pricing, availability, and general questions
• Enter and manage customer orders accurately
• Follow up with customers regarding orders, payments, shipping, and account information
• Assist customers with placing orders and identifying products that fit their needs
• Build and maintain positive relationships with repeat wholesale customers
• Communicate clearly with production, warehouse, sales, and management teams
• Maintain accurate customer and order information
• Resolve customer concerns professionally and follow issues through to completion
• Assist with inside sales and customer follow-up
• Learn our product lines and confidently answer customer questions
• Use email, online ordering systems, spreadsheets, and other office software throughout the day
• Handle multiple customer needs and priorities while remaining organized

The Person We're Looking For

We're looking for someone who takes ownership of their work.

The right candidate is reliable, organized, accountable, professional, and comfortable communicating with customers. You should be someone who follows through on what you say you will do, pays attention to details, and can work independently without needing constant supervision.

This position is especially well suited for someone who has demonstrated steady employment and increasing responsibility in previous positions and is looking for a long-term opportunity with an established local company.

Required Qualifications

• High school diploma or GED
• Previous professional customer service, office, administrative, or inside sales experience
• Strong written and verbal communication skills
• Professional and confident telephone skills
• Strong attention to detail
• Reliable attendance and punctuality
• Ability to organize and prioritize multiple tasks
• Comfortable learning computer-based order and customer management systems
• Ability to write clear, professional customer emails
• Ability to work independently and as part of a small team
• Ability to reliably commute to our Elizabethtown, PA location

Preferred Qualifications

• 2 years of customer service, office, administrative, or inside sales experience
• Experience working with business-to-business or wholesale customers
• Previous order-entry or order-management experience
• Experience handling customer issues and problem resolution
• Experience with e-commerce or online ordering systems
• Previous sales experience

Compensation & Employee Benefits

• $16.00–$18.00 per hour, based on relevant experience
• Full-time, year-round employment
• Consistent 40-hour workweek
• Employee discount
• Health insurance enrollment assistance
• Individual health insurance premiums may be eligible for pre-tax payroll deduction
• Product and systems training provided

Schedule & Location

This is a full-time, in-person position located at:

JanMichaels Art & Home
700 N Hanover Street
Elizabethtown, PA 17022

This is not a remote or hybrid position.

We are looking for someone interested in becoming a dependable, long-term member of our team.

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program

People with a criminal record are encouraged to apply

Application Question(s):

• Briefly describe your most recent customer service or sales position and the types of customers you worked with.
• This position requires frequent professional communication with customers by phone and email. Please briefly describe your experience handling customer questions or resolving customer concerns.

Education:

• High school or equivalent (Required)

Experience:

• communicating with customers by both phone and email: 2 years (Required)
• professional customer service, administrative, inside sales: 2 years (Required)

Ability to Commute:

• Elizabethtown, PA 17022 (Required)

Work Location: In person

Salary : $16 - $18