Business Travel Sales Manager

BUSINESS TRAVEL SALES MANAGER

Reports to : Executive Director of Sales, Catering & Marketing

Department: Sales

OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

Benefits

• Competitive compensation package
• Full benefits package, including 401K and paid time off
• Professional development
• Hotel discounts at locations worldwide
  
  
  

Essential Duties And Responsibilities

• Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach
• Maintain hotel relationships with key accounts (Local and National) to increase customer satisfaction and account revenue.
• Provide customer intelligence and evaluation of market & economic trends and adapts sales strategy to exceed customer expectations, generate increased revenue and ensure competitive position in our marketplace.
• Capture competitor's accounts through networking, research, and Agency 360 in order to target and solicit those most probable to generate new business.
• Acquires referrals from existing accounts
• Continually targets and prospects for new business through telemarketing, creativity, community involvement, relationship building and innovation.
• Utilizes yield management techniques by profitably negotiating room rates to enhance the hotel's financial performance.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements while upholding sales guidelines for the hotel.
• Maintains well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Focuses on revenue-producing activity and maximizes selling time by self-managing dedicated time on direct sales efforts.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Assists in generating quarterly action plans for assigned market segment to drive success for the hotel.
• Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
• Identify customer business requirements and craft customer offers via proposals and contractual documents.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Performs other duties as assigned.
  
  
  

Qualifications

• Strong and effective sales skills.
• Highly developed customer service skills.
• Effective business writing and presentation skills.
• Reliable transportation and ability to make outside sales calls.
  
  
  

Education And/Or Experience

• A minimum of 1 years of hotel sales experience with a proven track record of success.
• A degree preferably in Sales and/or Hospitality Management is desirable.
• Marriott operating system experience preferred but not required, such as PMS, CITY, and OneYield.
• Working knowledge of Microsoft Office.