Operations Manager

**About Jamestown HealthCARE and the Jamestown Salish Seasons **

Jamestown S'Klallam Tribe is expanding its healthcare offerings in the form of a brand new, state-of-the-art Evaluation and Treatment (E&T) Center, named Jamestown Salish Seasons, constructed on the Jamestown Healing Campus.

This Is a Unique And Exciting Opportunity

• This facility is the first and only Tribally owned and operated E&T in Washington State.
• It is classified as a freestanding, 16-bed Residential Treatment Facility (RTF) designed to provide 24/7/365 behavioral health inpatient treatment, including crisis stabilization, diagnosis, medication management, and more.
• The Center's operational focus is on voluntary treatment as opposed to involuntary, ensuring our treatment offerings are designed from the ground up to provide world-class, recovery-oriented care.
  
  

We are committed to evidence-based, culturally responsive, and trauma-informed treatment that honors our mission, values, and standards for quality and safety.

**The Opportunity**

Jamestown Salish Seasons is seeking a dedicated, high-level leader to join our team as an Operations Manager. This is a key leadership role responsible for overseeing the operational, administrative, and facility-support functions of our 16-bed voluntary residential treatment center.

You will ensure that day-to-day operations run efficiently, safely, and in alignment with Jamestown HealthCARE's mission, values, and regulatory requirements. As a cornerstone of our leadership team, you will serve as the designated backup to the Executive Director, maintaining continuity in our 24/7/365 treatment environment.

**Essential Functions**

**Operational & Administrative Leadership**

• Oversee all daily operational and administrative functions, including maintenance, environmental services, and security.
• Manage staff scheduling, time-off requests, and coverage planning.
• Maintain 24/7/365 operational readiness.
• Assume delegated leadership authority in the absence of the Executive Director.
  
  

**Staff Leadership & Supervision**

• Supervise, mentor, and develop the kitchen manager, housekeeping staff, coordinators, and billing/UM specialists.
• Lead hiring, onboarding, training, and performance management for administrative personnel.
• Promote a culture of accountability, teamwork, and continuous improvement.
  
  

**Policy, Compliance & Quality Improvement**

• Collaborate on the development and revision of operational policies.
• Ensure compliance with local, state, and federal regulations (RCW, WAC, HIPAA, and 42 CFR Part 2).
• Lead risk management, audit readiness, and emergency preparedness activities.
• Monitor quality improvement metrics and participate in corrective action planning.
  
  

**Resource & Budget Management**

• Provide input on operational budgets regarding supplies, equipment, and staffing.
• Monitor resource utilization to ensure cost-effective operations.
  
  

**Cultural Competence & Collaboration**

• Collaborate with Tribal representatives to integrate Tribal culture and values into operational practices.
• Foster a cross-cultural environment that respects the social context of the patients served.
• Participate in the leadership on-call rotation to support 24/7 operations.
  
  

**Requirements**

**Education & Experience**

• Education:** Bachelor's degree in