What are the responsibilities and job description for the Client Relations Specialist position at James & Sons Fine Jewelers?
Title: Client Relations Specialist
Location: Tinley Park, IL
Employment Type: Full-time
Pay: $22/ hour
Intro:
James & Sons Fine Jewelers is a family owned business with 3 retail locations. Our culture and core values are very important to us. We are looking for someone that aligns with who we are as a company, and is eager to be a part of a growing company.
This role ensures accurate and consistent movement of client information, communications, and internal processes to provide a seamless client experience and enable the sales team to perform optimally. Responsibilities include managing client data, responding promptly to digital inquiries, maintaining CRM systems, and producing marketing communications.
Job Responsibilities include, but are not limited to:
- Respond to online inquiries, reviews, emails, and text messages promptly and professionally.
- Manage and maintain accurate client records in the CRM.
- Analyze client engagement, event attendance, and purchasing trends.
- Generate monthly client and marketing reports.
- Coordinate company newsletters and internal communications.
- Manage charitable donation requests and community outreach initiatives.
- Ensure a consistent, luxury-level client experience across all communication channels.
Preferred Experience / Skills:
- 1 years of customer service experience
- Positive attitude
- Organized / attention to detail
- Tech savvy
- Strong written and verbal communication skills
Benefits:
- Health insurance
- Long term disability and life insurance
- Simple IRA plan
- Paid time off
- Jewelry discount
- Vendor incentives
Business Hours:
Monday - Friday 8:30am - 5pm
Salary : $22