What are the responsibilities and job description for the Service Writer position at JAMES RIVER EQUIPMENT GROUP?
Join the team at James River Equipment in Woodstock
Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
This position is Monday-Friday, day shift, with rotating Saturday morning coverage (8am-12/1pm), every third weekend.
As a Service Writer, your more typical responsibilities will include:
- Complete customer service authorizations.
- Provide cost estimates or quotations as required.
- Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
- Identify all repair needs.
- Communicate estimated job start time and completion date – update completion date as necessary.
- Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
- Assign SPG’s or estimated repair times to work order segments.
- Supervise technicians and manage service jobs.
- Approve technician’s service report and perform final inspection of the machine.
- Review invoice with customer prior to closing work order.
- Invoice customer, internal, and warranty work.
Requirements include:
- High School diploma or equivalent experience. 1-3 or more years of experience as a service writer or advisor in a related industry.
- Outstanding interpersonal and customer service skills.
- Strong technical background.
- Strong communication skills.
- Ability to multi-task and follow up with customers.
- Knowledge on Service Department Operations and heavy equipment technology is strongly preferred
Physical Demands
- Physical Effort: Service Writers frequently do inspections on the machines which does require some physical demands on a daily basis. They must be able to move on/under machines to perform inspections. They often have to lift objects weighing up to 50 pounds unassisted. There will be occasions where service writers must visit agriculture/construction sites where there is irregular terrain and loose-footing areas.
- Working Conditions: As a Service Writer, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Writers must follow strict safety procedures, proper equipment safety, and PPE while in hazardous areas.
- Travel: Little to none.
Above all, we are seeking a friendly team player who has an outstanding work ethic, a willingness to continue learning and growing personally and professionally, and enjoys contributing to a positive work environment!
Qualifications:Joining the team at James River Equipment means you’ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to a competitive hourly rate of pay (negotiable based on experience) as well as bonus eligibility, the successful candidate will receive:
- Extended health, dental, and vision insurance (day one of employment)
- Health savings account options
- Flexible spending account options
- Disability and life insurance
- 401k with employer match and profit share (after 90 days of employment)
- Annual tools (for technicians) and PPE allowance
- Paid time off and paid holidays
- Employee recognition rewards program
- Opportunities to attend a yearly cruise for top performers
- Opportunities for leadership and professional growth
- Quarterly group outings, company events, and employee recognition programs
Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!
For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com