What are the responsibilities and job description for the Commercial Service Coordinator and Disaptcher position at James River Air Conditioning Company?
We are a growing, established HVAC, plumbing, electrical company seeking an experienced Commercial Service Coordinator and dispatcher to manage and optimize daily field operations.
This is not an entry-level role. We are looking for a professional who understands commercial service dispatching and thrives in a fast-paced, high-accountability environment
Duties and Responsibilities:
- Manage incoming client service requests by gathering complete information and entering detailed work orders into the service management system.
- Dispatch and schedule commercial HVAC, plumbing, and electrical technicians
- Manage daily and weekly service boards to maximize efficiency and technician utilization
- Coordinate directly with commercial clients and provide clear appointment updates
- Prioritize urgent service calls and adjust schedules as needed
- Work closely with management to improve workflow and service delivery
- Handle any additional administrative and coordination duties as assigned by management
Qualifications and Preferred Requirements
- 2 years of dispatching or service coordination experience (commercial trades preferred)
- Demonstrates resilience, welcomes constructive feedback, and consistently maintains composure and professionalism in high-pressure situations amongst clients and teammates.
- Comfortable addressing behavioral issues directly and respectfully
- Strong organizational and time-management skills
- Confident decision-making in a fast-paced environment
- Proven track record of maintaining strong customer relationships while balancing field operations
- Professional communication skills
- Familiarity with systems and service management platforms (e.g., Service Titan or similar)
- Trade industry experience (HVAC/plumbing/electrical) strongly preferred
- High school diploma or equivalent required
- Must be able to pass a background check and drug screening
Schedule:
- Monday - Friday (8 hour work day)
- 7:00 am - 4:00 pm or 8:00 am - 5:00 pm
- Weekends as needed (based on business needs)
Why Join Us
- Competitive pay above market average
- Stable company with long-term growth opportunities
- Team-oriented environment with strong leadership support
- Your experience directly impacts operational success
If you’re an experienced dispatcher ready to take ownership of a commercial service board, we’d love to connect.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $23 - $27