What are the responsibilities and job description for the Lifelong Learning Institute Program Coordinator position at James Madison University?
- 20001951
- School of Professional & Continuing Education
- Other
- Full-time Staff (Classified)
- Opening on: Apr 7 2026
- Academic Affairs
- 100684 - Outreach & Engagement - LLI
Working Title: Lifelong Learning Institute Program Coordinator
State Role Title: Education Support Specialist II
Position Type: Full-time Staff (Classified)
Position Status: Full-Time
FLSA Status: Non-Exempt: Eligible for Overtime
College/Division: School of Professional & Continuing Education
Department: 100684 - Outreach & Engagement - LLI
Pay Band: 3
Pay Rate: Pay Range
Specify Range or Amount: 38,000 - 40,000
Is this a JMU only position? No
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? No
Beginning Review Date: 4/15/2026
About JMU
At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
- Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
- Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
- Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
- Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
- Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment
General Information
JMU’s School of Professional & Continuing Education (SPCE) fosters learning across lifespans through transformative education and enrichment. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs. This full-time program coordinator role supports the Lifelong Learning Institute (LLI) within SPCE.
Duties And Responsibilities
Program Logistics
- Coordinate all LLI class, event, trip, and travel details from course setup to member registration in all
- Manage day-of and walk-in class registration, refunds, and system log-in issues.
- Run weekly registration reports. Inform LLI director about under-enrolled classes and classes with
- Manage all mid-semester changes to classes: cancellations, 2nd sessions, date changes, extensions,
- Coordinate travel for all off-campus LLI trips, including booking buses and reserving parking.
- Secure parking codes for the Ice House lot each semester and share broadly with the LLI team and
- Monitor the lli@jmu.edu email address
- Fill in on Program Assistant tasks when they are unavailable.
- Provide excellent and timely customer service to all LLI constituents over the phone, via email, and in
Instructor Payment and Onboarding
- Manage all hiring, onboarding, and payment paperwork for instructors in accordance with HR and
Volunteer Committee Coordination
- Coordinate the activities and documents of the LLI Volunteer Committees, including coordinating
Event Coordination
- Act as primary point of contact and event planner for key LLI events. In collaboration with the LLI
Financial Admin
- Process daily/monthly deposits as needed.
Required Qualifications:
Excellent verbal and written communication skills
Ability to set priorities and work under pressure
Ability to multitask, plan, and manage several projects simultaneously
Ability to work independently, problem-solve, and create systems and processes that are timely and clear to internal and external partners
Experience working with internal and external partners and participants, especially adults aged 55
Familiarity with event management, fiscal systems, and registration systems
Additional Posting Information
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.