On-Call Screener

Concierge/Check-In Clerk Job Descirption

Job Summary:  

The Patient Concierge will be a caring, articulate and compassionate person who will receive training to complete the following tasks, or join our firm with the following traits

MISSION STATEMENT:       

Provide Outstanding Technology, Outcomes, and Care

At Loden iVision Centers, our mission is to uniquely provide the most advanced vision technology and best possible care, while exceeding our patients’ expectations in every way.

responsiblities:

1. Serve as the first welcoming person the patient sees when walking into our practice.
2. Anticipate needs of patients and execute patient requests in a timely manner.
3. Excellent oral and written communication skills.
4. Outstanding listening and public interaction skills. 
5. Maintain calm demeanor during stressful situations.
6. Have exceptional problem solving and conflict resolution skills. 
7. Thorough knowledge of our practice, all locations, and its operations. 
8. Independent thinking which yields sound judgment in determining appropriate actions.
9. Act as an ambassador and concierge on behalf of our practice. 

QUALIFICATIONS:              

1. Two plus years related experience and/or training; or equivalent combination of education and experience.
2. Personal Appearance - Dresses appropriately for position; keeps self well groomed.
3. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
4. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
5. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
6. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.  The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

1. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

1. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
2. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works