Client Advisor

HOW WILL YOU MAKE AN IMPACT?

Jaeger-LeCoultre is looking for sales professionals who have a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. Participate in the daily operations of the boutique.

Sales Achievement & Client Development

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Cultivate strong client relationships whether in or outside the boutique representing the organization
• Demonstrate ability to proactively bring in new and develop existing clientele
• Develop high watchmaking and bespoke sales
• Ensure each client receives exceptional customer service
• Provide expert product knowledge and Maison history
• Assist clients with Customer Service needs, before or after sales
• Maintain brand’s high standards.
  
  

Client Relationship Management

• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
• Standards of CRM outreach for clienteling, client follow-up are maintained.
• Partnering with Management to develop a plan for clients and prospects.
• Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
  
  

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure full compliance
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
  
  

WHAT ABOUT YOU?

• 3 years previous experience in watches or high-value luxury product sales preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• SAP exposure is a plus
• Spanish highly appreciated
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends
  
  

We offer a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $23-$25/ hour

Salary will be determined based on relevant skills and experience.