What are the responsibilities and job description for the Salesforce Service Delivery Manager position at jadeglobal?
Salesforce Service Delivery Manager1 Job Title: Salesforce Service Delivery Manager Location: USA-San Jose(Onshore) Role Summary Lead end-to-end Salesforce service delivery, ensuring high-quality execution, client satisfaction, and continuous improvement across engagements. Key Responsibilities Manage Salesforce service delivery with strict adherence to SLAs, KPIs, and ITIL practices Act as the primary client contact, driving stakeholder engagement and service reviews Oversee multiple projects (Managed Services/T&M) within scope, timeline, and budget Provide functional and technical oversight across Salesforce platforms (Sales & Service Cloud) Lead cross-functional teams and drive governance, reporting, and performance management Key Requirements 10 years of experience in IT service delivery/project management Strong Salesforce ecosystem knowledge and delivery experience Solid understanding of ITIL v4 (Incident, Problem, Change Management) Excellent client-facing, communication, and leadership skills Preferred Salesforce, ITIL, PMP/PRINCE2 certifications Experience managing global/distributed teams Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.