What are the responsibilities and job description for the Customer Service/Front Desk position at Jade Ocean Cleaners?
Jade Ocean DryCleaners is looking for a Customer Service Front Desk Agent to serve as our customer’s first point of contact when entering our DryCleaners.
Responsibilities include registering customers, managing pick up and drop off of their clothing, and answering customer questions.
Responsibilities
- Perform all clothing pick up and drop off tasks
- Manage customer phone
- Register customers details collecting necessary information (like contact details and special requests)
- Greet customers upon their arrival
- Respond to customer complaints in a timely and professional manner
- Work closely with coworkers to ensure best quality of garments for customers
- Upsell additional services as needed for customers
Skills
- Work experience as a Front Desk Agent, cashier or similar role in Customer Service
- Experience with customer service
- Customer service attitude
- Excellent communication and organizational skills
- Must be fluent and proficient in English
- Must be able to stand on feet for hours at a time
Candidate should possess qualities of reliability, organization, get along with other workers, and have excellent customer service skills.
Should also have reliable transportation to the workplace. We are a family business in operation for over 15 years and have a friendly and upbeat work environment.
Job Type: Part-time
Pay: From $17.00 per hour
Work Location: In person
Salary : $17