What are the responsibilities and job description for the Salesforce Service Line Leader position at Jade Global?
Salesforce Service Line Leader1
Role Overview
The Salesforce Practice Leader will serve as the executive leader responsible for the growth, profitability, and market positioning of Jade Global’s Salesforce business.
This leader will define and execute the practice’s strategy, expand client relationships, strengthen the Salesforce partnership, and scale delivery capabilities across a globally distributed team.
Reporting to the Office of the CEO, the role carries full responsibility for building a high-performing Salesforce practice that drives revenue growth, maintains strong margins, and delivers exceptional client outcomes.
The leader will oversee cross-functional teams across the United States and India, including architects, consultants, developers, delivery leaders, and domain specialists.
Key Responsibilities
Practice Leadership & Strategy
Team Size
Leadership responsibility for a multi-level global team of architects, consultants, developers, delivery leaders, and SMEs (typically 400 practitioners).
Geographic Scope
Global delivery oversight with primary revenue responsibility across the United States, Canada, and India.
Education & Experience
Education
Role Overview
The Salesforce Practice Leader will serve as the executive leader responsible for the growth, profitability, and market positioning of Jade Global’s Salesforce business.
This leader will define and execute the practice’s strategy, expand client relationships, strengthen the Salesforce partnership, and scale delivery capabilities across a globally distributed team.
Reporting to the Office of the CEO, the role carries full responsibility for building a high-performing Salesforce practice that drives revenue growth, maintains strong margins, and delivers exceptional client outcomes.
The leader will oversee cross-functional teams across the United States and India, including architects, consultants, developers, delivery leaders, and domain specialists.
Key Responsibilities
Practice Leadership & Strategy
- Define and execute the strategic vision for Jade Global’s Salesforce practice.
- Develop differentiated offerings and industry-focused solutions across Salesforce Clouds.
- Drive practice growth through new client acquisition, account expansion, and partner-driven opportunities.
- Establish scalable delivery frameworks, governance models, and best practices.
- Own the overall P&L for the Salesforce practice, including revenue growth, margins, and utilization.
- Build a predictable pipeline through strong collaboration with sales teams and account leaders.
- Shape and influence large strategic pursuits and enterprise transformation programs.
- Ensure disciplined deal structuring and profitable engagement delivery.
- Provide executive oversight for Salesforce engagements across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud, and Industry Clouds.
- Ensure consistent delivery quality, client satisfaction, and strong project governance.
- Monitor portfolio health, utilization levels, and margin performance across engagements.
- Lead solution strategy and support pre-sales activities including architecture, proposals, and executive client presentations.
- Collaborate with Sales and Marketing teams to drive go-to-market initiatives, industry solutions, and demand-generation campaigns.
- Develop accelerators, frameworks, and repeatable offerings to strengthen Jade’s Salesforce positioning.
- Build and maintain strong executive relationships with Salesforce leadership and ecosystem partners.
- Drive joint go-to-market initiatives and co-selling opportunities.
- Increase Jade Global’s visibility and credibility within the Salesforce partner ecosystem.
- Build, scale, and mentor a high-performing Salesforce organization across onsite, nearshore, and offshore locations.
- Oversee workforce planning, hiring strategy, and capability development.
- Establish certification and skills development programs to strengthen Salesforce expertise across the practice.
- Develop future leaders and strengthen the practice leadership bench.
- Expand strategic relationships with key clients and serve as an executive sponsor on major engagements.
- Identify opportunities for cross-sell and upsell across Jade Global’s service portfolio.
- Ensure long-term client success and strong referenceable relationships.
Team Size
Leadership responsibility for a multi-level global team of architects, consultants, developers, delivery leaders, and SMEs (typically 400 practitioners).
Geographic Scope
Global delivery oversight with primary revenue responsibility across the United States, Canada, and India.
Education & Experience
Education
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
- Master’s degree preferred
- 12 years of experience in enterprise CRM or cloud consulting
- 7 years of leadership experience managing Salesforce practices or similar consulting organizations
- Proven track record of driving revenue growth and managing P&L in a services environment
- Experience leading large-scale transformation programs and distributed delivery teams
- Demonstrated ability to build strategic client relationships and influence enterprise deals
- Deep knowledge of the Salesforce ecosystem including core clouds and industry solutions
- Strong understanding of enterprise architecture, integrations, APIs, DevOps, and security models
- Experience designing scalable Salesforce transformation programs
- Salesforce certifications required
- Architect-level certifications strongly preferred
- Salesforce Certified Technical Architect (CTA) is a strong plus
- Sustained revenue growth of the Salesforce practice
- Strong profitability and utilization performance
- Differentiated industry solutions and offerings
- Expansion of strategic client relationships
- Increased visibility and influence within the Salesforce ecosystem
- A scalable, high-performing global Salesforce organization