Process Improvement Manager

Process Improvement Manager

Location: Midtown NYC

Type: Full-Time | Onsite

Company: Jacob & Co.

About the Role

Jacob & Co. is seeking a highly organized, proactive, and solutions-driven Process Improvement Manager to oversee and optimize the day-to-day operational functions of our New York office and retail operations.

This role is ideal for someone who thrives in fast-paced luxury environments and has a strong ability to build structure, improve workflows, and implement scalable operational processes across departments. The Operations Manager will play a critical role in developing, maintaining, and enforcing Standard Operating Procedures (SOPs) to support operational excellence, consistency, and efficiency across the business.

The ideal candidate is detail-oriented, operationally minded, and capable of balancing strategic process improvement with hands-on execution.

Key Responsibilities

SOP Development & Process Implementation

• Build, document, update, and implement Standard Operating Procedures (SOPs) across departments
• Ensure SOPs are properly communicated, adopted, and followed company-wide
• Create operational frameworks that improve consistency, accountability, and scalability
• Conduct operational audits and recommend improvements where needed
• Partner with department heads to streamline workflows and reduce operational gaps

Operational Management

• Oversee daily operational activities across departments to ensure smooth business functions and strict adherence to established processes, workflows, and company standards
• Identify operational inefficiencies and implement process improvements while driving accountability and ensuring teams consistently apply and follow operational procedures
• Work closely with and support the GVA HQ team in strengthening operations through SOP development, implementation, process optimization, and ongoing enforcement of operational best practices across teams

Project & Process Management

• Manage internal operational projects and process rollouts
• Track progress on operational initiatives and provide status updates to leadership
• Coordinate implementation of new systems, tools, and operational procedures
• Ensure proper documentation and organization of operational records and resources

Team Support & Training

• Lead onboarding initiatives and provide operational training and support for new hires.
• Assist teams with process adherence and operational best practices
• Help foster a culture of accountability, efficiency, and continuous improvement
• Provide ongoing support to ensure teams are aligned with operational standards

Compliance & Administrative Oversight

• Ensure operational compliance with company policies and procedures
• Maintain operational accuracy across reporting, documentation, and internal systems
• Support internal teams and administrative operations as needed
• Assist leadership with operational reporting and business process analysis

Qualifications

• 7 years of operations, business operations, or process management experience
• Experience developing and implementing SOPs and operational workflows
• Strong organizational and project management skills
• Excellent communication and cross-functional coordination abilities
• Ability to operate independently in a fast-paced, high-performance environment
• Strong attention to detail and problem-solving mindset
• Experience in luxury retail, hospitality, fashion, jewelry, or related industries preferred
• Proficiency in operational tools, spreadsheets, and project management platforms

Skills & Competencies

• Operational leadership
• SOP development and implementation
• Process improvement
• Cross-functional coordination
• Project management
• Organizational excellence
• Analytical thinking
• Communication and stakeholder management
• Adaptability and execution focus

Why Join Jacob & Co.

• Opportunity to work within one of the world’s most innovative luxury brands
• Dynamic, entrepreneurial, and fast-paced culture
• Exposure to high jewelry and high watchmaking operations
• Ability to make a direct impact on operational excellence and business growth
• Collaborative global team environment
• Career growth and leadership development opportunities

Salary starts at $150K.