Front Desk Supervisor

Looking for a chance to further your career in hospitality?

We are looking for a conscientious front desk manager to oversee the front desk operations of our business at our 80 room facility. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the lobby area is professionally maintained.

To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills.

Duties include but not subject to:

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets and records.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Requirements include but not subject to:

• Bachelor's degree in hospitality or similar preferred.
• A preferred minimum of two years of experience as a front desk manager or similar.
• Proficient in hotel front desk software such as ONQand/or PEP Property Management.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.
• Hilton experience is a plus.

Benefit Conditions:

• Employees receive travel discounts, paid holidays, and PTO

This Job Is:

• Very social, applicants must have excellent communication skills. It requires a lot of social interaction, applicants need to be motivated by helping others.
• A fast-paced environment- meaning the workflow can change rapidly. Being able to adapt to new circumstances and multi-task efficiently are key to this position.
• A good fit for applicants who have had some supervising or managing experience that would like the opportunity to train for future advancement.

Work Remotely:

• No

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• What makes you qualified for the Front Desk Manager position?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 2 years (Preferred)
• Front Desk: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Benefits:

Salary : $15 - $20