Billing & Collections, Sr. Manager

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000 attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Job Summary

The Billing and Collections Senior Manager will serve as the strategic and operational leader responsible for overseeing the end-to-end revenue cycle, including billing, appeals and collections. Reporting to the Senior Director of Billing and Collections, this leader will oversee Billing and Collections Managers and will drive consistency, accountability and continuous improvement across the revenue cycle. The Billing and Collections Senior Manager will work closely with department managers as an escalation point in supporting best practices for the team.

This role is critical to ensuring that revenue processes are fully aligned, that staff are equipped with the right tools and training, and that the firm’s financial goals are met while delivering a positive client experience.

Leadership & Oversight

• Serve as the day-to-day operational leader for all billing and collections activity.
• Partner with the Senior Director and Director of Billing and Collections to develop and execute a cohesive strategy for managing the full revenue cycle.
• Directly manage functional managers supporting billing, appeals and collections.
• Foster an environment of accountability, collaboration, and shared ownership across the revenue cycle.
  
  

Process Improvement & Performance Management

• Identify and address process gaps impacting revenue cycle efficiency, accuracy, and timeliness.
• Establish and standardize KPIs, SLAs, and reporting metrics across all areas of responsibility.
• Drive continuous improvement in WIP and AR management, compliance, and appeals/reductions outcomes.
• Lead efforts to reduce rework, improve upstream data quality, and streamline the full revenue cycle.
  
  

Team Development & Coaching

• Coach, mentor, and develop billing, appeals, and collections managers.
• Establish consistent expectations for staff training, feedback, and career development.
• Promote knowledge-sharing and cross-training to ensure functional depth and flexibility across the team.
• Champion a culture of transparency, learning, and accountability.
  
  

Stakeholder Engagement & Collaboration

• Partners with practice leaders, partners, and administrative teams to align revenue cycle goals with broader firm priorities.
• Work closely with Pricing, NBI, Intake, Finance, and IT teams to resolve upstream and downstream revenue challenges.
• Serve as a credible, knowledgeable escalation point for complex billing, and collections issues.
  
  

Governance & Compliance

• Ensure adherence to client billing guidelines, outside counsel guidelines (OCGs), and firm policies.
• Oversee audit readiness and ensure strong controls are in place across all revenue processes.
• Drive compliance with contractual terms, client requirements, and internal quality standards.
  
  

Qualifications:

Education & Experience

• Bachelor’s degree in finance, Accounting, Business, or related field (Master’s a plus).
• 10 years of progressive experience in law firm revenue cycle management (billing, e-billing, and collections).
• Strong leadership experience managing cross-functional revenue cycle teams.
• Deep understanding of law firm financial operations, client expectations, and risk factors.
• Proven ability to lead change and drive measurable performance improvements.
• Excellent interpersonal and communication skills; strong executive presence.
• Ability to build trust and credibility with partners, practice leaders, and staff at all levels.
• Experience working with tools such as Aderant, BillBlast, and other legal e-billing platforms strongly preferred.
  
  

Success Profile:

• Drives alignment and accountability across the revenue cycle.
• Builds confidence and trust among team members and firm leadership.
• Establishes consistent, scalable processes and metrics.
• Improves the client and attorney experience through more predictable, accurate, and timely billing and collections
  
  

For New York City Metro area, the expected salary range for this position is between $154,000 and $171,000. The actual compensation will be determined based on experience and other factors permitted by law.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.