Credit Collections Manager

Senior Manager- Credit and Collections

This is a high-profile and high-impact role reporting directly to the Company's CFO. The role involves significant and regular interaction with Sr. executives as well as sales and client management leaders. Must be able to work in a fast-paced, high volume, unstructured environment with tight deadlines and constantly changing priorities. This is a support role with a direct impact on revenue generation and with that requires rapid responsiveness. The role may require late night / weekend work on some occasions. Requires regular communication / availability after normal business hours (text, email, Teams etc). Requires a self-starter, independent thinker with a high level of curiosity. Some infrequent travel may be required.

Job Summary

The Sr. Manager Credit and Collections will oversee the credit management process, manage the Accounts Receivable portfolio (~$100M), and ensure timely collections to optimize cash flow. The responsibilities include assessing credit risk, executing a comprehensive, proactive customer onboarding and communication strategy to maximize payment within terms, implementing and managing collection strategies (including coordination of legal and third-party collection partners), forecasting collections, fostering strong customer relationships and continuous process improvements. This role manages a team of 3-5 collections specialists.

Responsibilities

Credit Check Management

* Establish credit policies and procedures.

* Ensure that credit checks are conducted in compliance with the approved credit policies and procedures.

* Collaborate closely with sales teams to align credit decisions.

* Proactively report any potential customer credit issues to effectively minimize and mitigate risk including recommendations on discontinuing services

* Develop and implement new strategies and reporting methods to further enhance the credit management process.

Collection Management

* Oversee the collections process, ensuring successful achievement of the collection targets

* Set collections policies and procedures and ensure the collection process is conducted in adherence to company policy.

* Develop and implement innovative collection strategies to increase effectiveness of the collection process.

* Conduct regular reviews of collection and past due stats, allowance for doubtful accounts and the write-off policy.

* Develop and maintain accurate collection forecasts to predict cash flow and identify potential shortfalls.

* Manage escalations and resolve high-level disputes.

* Oversee and approve write-off for uncollectible debts

* Analyze collection metrics, such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD).

* Report on collection activity and accounts receivable status

* Establish and sustain relationships with customers and internal stakeholders to ensure efficient communication and resolution of collection-related concerns.

* Identify the process pain points and work with IT and finance partners to develop solutions.

Skills

People Management

* Oversee the credit check and collection teams globally.

* Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.

* Ensure that team productivity analysis and individual KPI metrics are regularly updated.

* Performs volume and capacity analysis to ensure headcount requests are properly justified.

* Promote process simplification and a continuous improvement mindset among the accounts receivable staff.

Benefits

This is an in-office role (Phoenix AZ or Omaha NE) but with some flexibility for occasional remote work

Just a few of the benefits you receive when working with Fortis:

* Competitive pay

* Weekly direct deposit

* Medical, dental, vision, and life insurance plans available

* Voluntary STD/LTD

* 401k

Qualifications

* Over 5 years of progressive experience in Accounts Receivable, specifically in Credit and Collections, with a minimum of 2 years in a leadership position

* Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing

* Excellent written and verbal communication, along with problem-solving abilities

* Self-starter with strong player-coach capabilities

* Highly analytical and strategic, with a focus on automation and continuous improvement

* Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work

* General ledger and revenue accounting experience

* Proficiency in using major ERP and accounting software such as NetSuite

* Experience managing a remote team