What are the responsibilities and job description for the Office Manager position at Jackson Dawson?
Overview
Jackson Dawson is seeking an experienced and enthusiastic Office Manager who takes pride in supporting others and maintaining a clean, organized, safe, and welcoming workplace. This role is ideal for a well-rounded professional who is comfortable working with a variety of office systems and equipment and enjoys helping others use them effectively.
Responsibilities
- Serve as the primary point of contact for all office needs, including maintenance, mail, supplies, equipment, billing, and errands
- Oversee daily office operations, including managing correspondence, reviewing supply requests, and monitoring clerical activities
- Lead and coordinate the daily work of receptionist and runner teams, ensuring service requests are handled efficiently from submission through completion (procurement, delivery, meeting setup, and follow-up)
- Manage office food and beverage services, including inventory, ordering, and coordination with support staff to meet meeting, event, and daily hospitality needs
- Support scheduling of meetings, appointments, and conference spaces
- Train, cross-train, and provide ongoing support to front office staff
- Partner with HR to implement and uphold office policies
- Manage vendor relationships, including negotiating pricing and ensuring timely invoicing and payments
- Evaluate processes and recommend improvements to increase efficiency
- Greet and assist visitors, creating a positive and welcoming experience
- Perform additional duties as needed
Qualifications
- Minimum of 5 years of office management experience, preferably in a hospitality or similarly fast-paced, service-oriented environment
- Proven background in office management, administration, or a related field
- Strong knowledge of office systems, procedures, and professional etiquette
- Experience negotiating and managing office equipment contracts
- Proficiency with office equipment, including Mac systems, copiers, and phone systems
- Skilled in Microsoft Office (Word, Excel, PowerPoint), macOS, GoToMeeting, and Smartsheet
- Ability to stay flexible and perform well under pressure
- Strong attention to detail and problem-solving abilities
- Excellent communication skills (both written and verbal), with the ability to engage effectively with clients and internal teams
- Strong organizational, time management, and multitasking skills