Hospitality Dealership Facilitator - Western Canada

Transcend Creative Group, a division of Jackson Dawson, is looking for an In-Dealership Facilitator to lead a cultural transformation initiative within luxury automotive dealerships across Western Canada—including British Columbia, Alberta, and Saskatchewan.

This role is ideal for someone passionate about driving change, fostering excellence, and elevating the customer experience in a premium automotive environment.

About the Role

This role is central to an innovative training initiative designed to elevate the standard of client engagement in the luxury automotive sector. Our client is redefining the sales and service experience, drawing inspiration from the world’s most prestigious hospitality brands to deliver an unparalleled level of care and sophistication.

Independent Contractor position

Responsibilities

As a Facilitator, you’ll play a key role in elevating the client experience within luxury automotive dealerships. You’ll guide dealership teams through a journey of refinement, helping them deliver exceptional service that consistently exceeds the expectations of high-end clientele.

You’ll focus on instilling the core elements of a luxury experience, including:

• Impeccable attention to detail across the dealership environment and every step of the client journey.
• Proactive anticipation of client needs, ensuring each interaction is seamless, thoughtful, and personalized.
• Creating moments of delight that surprise and resonate—hallmarks of true luxury.
• Fostering a culture of readiness and poise, so every client engagement feels confident and intentional.

In this role, you’ll lead both offsite and in-dealership workshops, partnering closely with management and staff to embed best-in-class hospitality practices and drive continuous improvement.

 Key Duties

• Execute a set schedule of immersive training workshops at designated locations.
• Serve as the primary communicator and ambassador for the program within your assigned dealerships.
• Collaborate with dealership leadership to tailor the curriculum to unique team needs and drive actionable outcomes.
• Provide ongoing feedback, publish detailed assessments, and share best practices across the network.
• Facilitate dynamic, interactive sessions, drawing upon your expertise in luxury hospitality to bring concepts to life.
• Attend regular meetings, “Train the Trainer” sessions, and rehearsals as required.
• Ensure measurable enhancement in client satisfaction and dealership hospitality standards.

Ideal Candidate Profile

• Deep understanding of luxury hospitality and the expectations of discerning clientele.
• Proven experience in facilitating high-impact training events.
• Bilingual proficiency in French/English, preferred  
• Exceptional communication skills, both written and verbal, adaptable to diverse audiences.
• Highly organized, detail-oriented, and self-motivated, with a commitment to excellence.
• Previous leadership roles and experience in luxury service environments are highly desirable.
• Willingness to travel up to 75% of the time.
• Independent Contractor position.

Join us in setting a new benchmark for luxury in automotive retail, where every client interaction is an opportunity to deliver extraordinary service and lasting impressions.