What are the responsibilities and job description for the Technology Technician Il position at Jackson County Public Schools?
Technology Technician ll
TERM OF EMPLOYMENT: Non Exempt; 8 hours per day; Full-Time
SALARY: Salary Scale 10; Based on Qualification and Experience
QUALIFICATIONS:
- Education: Minimum High School diploma. An associate or bachelor’s degree in computer science or a related field is preferred.
- Experience: One year of experience repairing and maintaining technology-related equipment, or an equivalent combination of training and experience.
- Technical Proficiency:
- Strong knowledge of computers, operating systems (Windows, Chrome OS, iOS), and related technologies.
- General understanding of local area network (LAN) components and architecture.
- Ability to systematically troubleshoot hardware, software, and system-related issues.
- Soft Skills: Excellent communication and customer service skills, with a focus on providing positive support for students and staff.
DUTIES:
- Organizational Leadership: Serves as a team player and role model for other employees; demonstrates a commitment to continuous quality improvement and exhibits organizational core values.
- Technical Support: Provide timely and effective technical support for school technology such as desktops, laptops, Chromebooks, printers, projectors, phones and interactive TVs.
- Infrastructure Assistance: Assists with the configuration and installation of network equipment such as cabling, switches, access points, and other related peripherals.
- Maintenance & Repair: Repair, maintain, upgrade, and install technology equipment.
- Field Operations: Travel between school sites to provide on-site support, with additional phone support when necessary.
- Systems Management: Manage and maintain technology systems, applications, and hardware to ensure operational readiness.
- Asset Management: Maintain an accurate inventory of parts, equipment, and devices.
- Project Management: Utilize a work-order tracking system for routine repair and maintenance of equipment and to document task completion.
- General Responsibility: Performs other duties and accepts responsibilities as assigned.
BENEFITS & CULTURE:
- Standard State and Local Benefits: Comprehensive health insurance and participation in the NC State Retirement System.
- Work-Life Balance: This is a professional position that prioritizes a consistent 40-hour, Monday–Friday work week aligning with school operations.
- Professional Development: Support for obtaining and maintaining relevant certifications and opportunities for growth and experience.
- Department Core Values: At JCPS, our technology team operates with a "People-First" mindset. We value candidates who align with our culture and these foundational principles:
- Students and teachers come first
- We don’t just close tickets we help people
- Our work contributes to the success and safety of staff and students
- We take care of ourselves and support each other
- We show mercy and give grace
- We give our best and never give up.
- Location: Based in the beautiful mountains of Western North Carolina, offering a high quality of life outside of the office.
APPLICATION DEADLINE: Applications will be accepted until position is filled.
**The Jackson County School System is an equal opportunity employer and does not discriminate against any
person in hiring, tenure, or promotion on the basis of sex, race, color, religion, national origin, age or handicaps
in any of its education or employment programs or activities. Assignments are made in accordance with the
needs of the school system and are subject to change.**