What are the responsibilities and job description for the Operations Manager position at Jack Doheny Company?
Job Responsibilities
Revenue and Market
- Proactively set the agenda and engage with the sales team to regularly travel within the assigned market to drive service and parts revenues.
- Meet or exceed branch percentage contribution to the company projection model for revenues.
- Assume and be accountable for the company’s brand reputation regarding all aspects of service in the geographic region.
- Steadily and continuously drive profitable growth of company desired market share.
Service
- Establish and lead a sense of urgency within the facility to provide “Best-In-Class” service in a timely manner as defined by the marketplace.
- Establish and maintain proactive, ongoing, and engaged dialogue with sales teams to ensure equipment prep, service, and parts transactions are accurate and meet customer expectations.
- Monitor and ensure internal and external work orders are handled in a timely and accurate manner.
- Assess and assign tactical prioritization of shop workload while actively managing efficient use of labor hours.
- Ensure daily labor postings, parts postings, and job costing are timely and accurate.
Facility Management
- Ensure facility compliance with all applicable Federal, State, and Local codes and laws, including environmental compliance.
- Provide timely capital requests with attendant justification (ROI).
- Establish and maintain a clean shop floor and efficiently organized workflow to maximize productivity and ensure a safe work environment for employees and visitors.
- Ensure facilities and grounds maintenance is adequate, consistent, and cost effective.
- Stock and monitor adequate shop tools and supplies.
- Source and secure pricing contracts with shop vendors.
Personnel
- Ensure safe operations with rigorous enforcement of safety procedures and training while maintaining awareness of potential safety issues and risk.
- Manage proper staffing levels relative to workload, safety needs, and labor hours to revenue relationship.
- Evaluate staff and complete documented performance reviews on schedule within the Cornerstone HR model.
- Maintain current and accurate job descriptions for all direct reports.
- Administer and document corrective and progressive discipline with HR as required.
- Set high performance goals for self and others, providing active coaching and counseling to ensure achievement.
Equipment
- Ensure all vehicle preparations and deliveries are coordinated with sales teams and customers.
- Provide ongoing customer technical support for safe operation and service diagnostics.
- Allocate customer service calls efficiently among staff.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Bachelor’s Degree preferred.
- 10–15 years of experience in a heavy-duty truck dealership environment.
- Minimum of five years supervising or managing teams.
- Understanding and managing to the P&L.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Strong communication, interpersonal, and organizational skills.
- Must have and maintain a motor vehicle license and be insurable under company standards.
- Must be ready, willing, and able to travel.
- Ability to adapt to a constantly changing, heavy-volume work environment.
- Must obey applicable laws in locations where business is conducted.
- Ability to maintain confidentiality, use discretion, and exercise good judgment.
The Way We Work
- Work and accept responsibility to search for, create, and execute new and innovative approaches to improve company services and objectives.
- Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service.
- Foster meaningful interaction and information exchange to promote understanding.
- Develop and use effective strategies and interpersonal styles to engage and guide others toward identified objectives.
- Work consistently toward the common good of the organization and encourage others to do the same.
- Conduct oneself in a professionally appropriate and respectful manner.
- Apply proper safety and security practices according to established protocols, guidelines, and policies.
Travel
- More than 20% of time; travel as required by business needs determined by both parties.
This position will interact regularly with employees and managers across departments and locations. Receiving direction from others outside the immediate supervisor will occur periodically, and there will be times when this individual must provide direction to others.
Jack Doheny Company is an Equal Opportunity Employer.
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