What are the responsibilities and job description for the FOH Shift Lead position at Jack Brown's Beer & Burger Joint?
Jack Brown's Beer & Burger Joint is a dive bar with a top-notch burger, founded by childhood best friends Aaron Ludwig and Mike Sabin. We pride ourselves on providing great quality food in a fun and lively atmosphere. We are currently seeking an enthusiastic and experienced Front of House (FOH) Shift Lead to join our team at Green Hills in Nashville. In this role, you will be crucial in ensuring that our restaurant runs smoothly during shifts while delivering excellent customer service.
Your primary responsibilities will include overseeing FOH staff, coordinating front-of-house operations, and maintaining high standards of service and cleanliness throughout the dining area. As an FOH Shift Lead, you will foster a positive and efficient work environment, ensuring our guests receive a memorable dining experience.
Responsibilities- Assist in managing the front-of-house team and ensuring all staff are trained and performing their roles effectively
- Monitor guest experience and address any concerns or requests promptly
- Ensure that the dining area is clean, organized, and well-stocked
- Collaborate with kitchen staff to ensure seamless service and communication
- Support management in staffing, scheduling, and inventory control as needed
- Enforce health and safety regulations and maintain a safe working environment for all employees
- Prior experience in a FOH Shift Lead or supervisory role in a restaurant setting
- Strong understanding of customer service principles and front-of-house operations
- Excellent leadership and communication skills
- Ability to handle high-pressure situations while maintaining a positive attitude
- Detail-oriented with strong organizational skills
- Ability to multitask and manage time effectively
- Flexible availability, including evenings and weekends