CX Project Coordinator

POSITION: Customer Experience & Sales Service Project Coordinator (Contract & Developer) DEPARTMENT: Customer Experience/Project Management

REPORTS TO: Customer Experience Manager

ABOUT THE ROLE:

As a Customer Experience & Sales Service Project Coordinator, you will be at the heart of our customer interactions and project execution. You will play a vital role in building lasting customer relationships and driving revenue growth by seamlessly managing projects from the initial stages through successful completion. Your ability to collaborate effectively across teams and your dedication to providing exceptional service will directly contribute to our success.

WHAT YOU'LL DO:

• Cultivate positive customer experiences that fuel sales growth through friendly, clear, and helpful communication in every interaction.
• Partner with the sales team to achieve and exceed established sales goals.
• Dive into bid submittals, collaborating with sales and product development to understand project requirements and contribute to successful bids.
• Prepare swift and accurate quotes, including essential details like load planning and freight estimates, and initiate installation RFQs when necessary.
• Take ownership of orders from the moment of confirmation, ensuring consistent communication with customers throughout the entire process.
• Strategically plan project delivery in alignment with individual customer needs and our operational capacity.
• Act as a proactive bridge between customers, the sales team, and internal departments (Accounting, Purchasing, Production, Product Development, and Freight), fostering a collaborative environment to ensure project success.
• Efficiently manage replacement orders and coordinate necessary repairs with our installation team and customers.
• Contribute actively to team success by sharing responsibilities and providing support during team absences.
• Participate in the application of state and cooperative bid contracts within your assigned territory.
• Undertake other related tasks as needed.

WHAT YOU BRING:

• A strong customer-centric mindset and a natural ability to collaborate effectively within a team.
• Exceptional attention to detail and organizational skills.
• A proactive and self-driven approach to your work.
• A proven track record of meeting deadlines and responding with urgency.
• A professional demeanor and outstanding verbal and written communication skills.
• Aptitude for learning interdepartmental workflows, product specifications, part numbers, and inventory management systems.
• Comfort and proficiency with Office 365 (Outlook, Word, PowerPoint, Excel, Teams) and familiarity with ERP and CRM systems.
• Confidence and effectiveness in inside sales procedures.
• A Bachelor’s degree and/or equivalent professional experience demonstrating the required skills and abilities.
• Physical capability to perform the essential functions of the job, including standing, walking, and sitting.
• Willingness to travel occasionally as required.

EOE/M/F/Vets/Disabled

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.