What are the responsibilities and job description for the Automotive Service Advisor position at J. Pauley Toyota?
Toyota Service Advisor
Join Our Team as a Toyota Service Advisor
We are looking for a customer-focused Toyota Service Advisor to join our service department.
If you understand automotive service, know how to build trust with customers, and want to work in a professional dealership where your performance is rewarded, we'd like to meet you.
Our Service Advisors are the connection between our customers and our technicians. You'll be responsible for providing an outstanding customer experience while accurately identifying service needs, presenting recommendations, and helping drive the success of the service department.
What You'll Do
- Greet customers promptly and professionally
- Conduct vehicle walkarounds and document customer concerns
- Write accurate and detailed repair orders
- Recommend maintenance and repairs based on vehicle needs
- Clearly explain recommended services, repairs, and costs to customers
- Maintain consistent communication with customers throughout the repair process
- Work closely with technicians and the Parts Department to ensure efficient workflow
- Review completed repairs with customers and explain work performed
- Follow up with customers regarding declined services and future maintenance needs
- Maintain strong customer satisfaction
- Follow Toyota processes, policies, and manufacturer standards
- Handle customer concerns professionally and work toward positive resolutions
What We're Looking For
- Previous automotive dealership Service Advisor experience preferred
- Toyota experience is a major plus
- Strong knowledge of automotive maintenance and repair
- Excellent communication and customer-service skills
- Ability to build trust and long-term relationships with customers
- Highly organized with excellent follow-through
- Ability to multitask in a fast-paced service environment
- Professional appearance and attitude
- Valid driver's license and acceptable driving record
The Ideal Candidate
We're looking for someone who understands that being a great Service Advisor is about more than selling repairs.
You should be able to build relationships, communicate effectively, sell with integrity, and keep the customer informed every step of the way.
If you're currently a successful Service Advisor looking for a better opportunity—or you're an experienced automotive professional ready to move into a Service Advisor role—we want to hear from you.
What We Offer
- Competitive pay with performance-based earning potential
- Medical, dental, and vision insurance
- Paid time off
- 401(k) and company benefits
- Employee vehicle/service discounts
- Toyota training and professional development
- Professional, team-oriented work environment
Why Join Us?
We believe great Service Advisors deserve the tools, support, and earning potential to succeed.
You'll work alongside experienced technicians and management in a dealership that values customer service, teamwork, accountability, and doing the job right the first time.
If you're ready to take your Service Advisor career to the next level, apply today.
Pay: From $3,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $3,000