Quality Assurance Mananger

Quality Assurance Manager

Our client, the Multi-cultural Health Evaluation Delivery System (MHEDS), an organization who values Flexible, Ethical, Positive Communicators, Culturally Competent, Productive, and Team Players has a need for a Quality Assurance Manager. 

Job Summary

Duties & Responsibilities

• Implement and monitor quality assurance policies, audits, and workflows developed by the Chief Quality & Compliance Officer (CQCO).
• Conduct site-level and chart audits to ensure compliance with federal, state, and local healthcare regulations (e.g., HRSA, HIPAA, OSHA, CMS, and Joint Commission standards).
• Verify adherence to patient safety, infection control, and billing/coding procedures.
• Track key quality metrics and compile monthly reports for review by the CQCO and Board of Directors (BOD).

• Collect and analyze quality data, incident reports, and patient feedback to identify improvement opportunities.
• Collaborate with the CQCO and department leads to design and execute quality improvement projects.
• Provide on-site staff coaching and reinforcement of training developed by the CQCO on quality and compliance best practices.
• Support performance improvement and patient satisfaction initiatives.

• Investigate reported incidents, patient complaints, and compliance concerns; ensure proper documentation and escalation to the CQCO.
• Track corrective actions and assist in evaluating their effectiveness.
• Maintain records of adverse events, medical errors, and near misses in accordance with policy.

• Serve as the operational liaison between clinical teams and the CQCO for quality and compliance matters.
• Participate in quality improvement committee meetings, presenting site-level data and recommendations.
• Support consistency of practices and policies across all MHEDS locations

Safety 

• Adheres to safety, infection control, patient confidentiality, and related policies and procedures.

Company Values 

• Ensures the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient-centered, timeliness, efficiency, and equity. 
• Consistent with MHEDS' values, treats all supervisors, co-workers, direct reports, patients, and any other internal or external person with respect and dignity. 
• All other duties as assigned by supervisor and/or based on the needs of the health center. 

Education and Experience
Education

• Bachelor’s degree in Nursing, Social Work, Healthcare Administration, or a related field; Master’s degree preferred.

• Minimum two (2) years of experience in healthcare quality, compliance, or operations.
• Experience in community health or refugee/immigrant-serving organizations preferred.
• Familiarity with EHR systems (eClinicalWorks preferred) and data management tools required.

• Certification or training related to Chronic Disease Self-Management or Medical Case Management a plus, additional training will be provided.

• Excellent analytical, problem-solving, and communication skills.
• Ability to travel between practice locations as needed.

Physical Demands

• Normal medical/administrative office setting demands include lifting and carrying or delivering supplies that usually weigh less than 10 pounds, but may occasionally weigh 20-30 pounds, within the building. Must possess a valid driver’s license and have the ability to drive a private vehicle.

Work Environment

• The office and clinical areas are well illuminated, climate controlled, indoor areas. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood borne pathogens, chemical exposures, fire, mechanical and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.

Interested, qualified candidates will please submit a résumé.

J.L. Nick & Associates & MHEDS are equal opportunity employers.