What are the responsibilities and job description for the Plumbing Service Manager position at J. Blanton Plumbing?
We are seeking an experienced Plumbing Service Manager to lead, train, and develop our service technicians while driving revenue through strong service execution and customer experience. This role is ideal for a hands-on leader who understands the plumbing industry and knows how to turn everyday service calls into high-value opportunities through proper training, coaching, and leadership.
Key Responsibilities
Training & Development
• Train and coach plumbing service technicians on service best practices and customer communication
• Develop technicians’ ability to properly diagnose issues, present options, and close service opportunities
• Conduct ride-alongs and provide in-field coaching to improve performance and consistency
• Build and implement structured training programs focused on plumbing skills, communication, and service excellence
Sales & Performance Management
• Drive revenue growth by increasing average ticket and conversion rates
• Monitor KPIs, technician performance, and overall team productivity
• Coach technicians on improving service quality, customer experience, and closing techniques
• Work closely with leadership to align on revenue goals and performance expectations
Leadership & Strategy
• Build and maintain a strong service-to-sales culture within the plumbing division
• Identify performance gaps and implement actionable strategies for improvement
• Recruit, train, and develop service technicians into top-performing professionals
• Establish and reinforce best practices for service performance, turnover, and customer satisfaction
Qualifications
• Proven experience in plumbing service, service management, or field leadership
• Strong background in coaching technicians to convert service calls into revenue
• Hands-on leadership style with the ability to train and develop technicians in the field
• Strong communication skills with the ability to motivate and influence teams
• Experience managing KPIs, performance metrics, and team development
Ideal Candidate
• Plumbing Service Manager, Field Supervisor, or Lead Technician ready to lead a growing team
• Strong understanding of service-driven sales within plumbing
• Comfortable working in the field and leading by example
• Passionate about developing people, improving performance, and driving results
• Competitive compensation with high earning potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off to recharge and rest
• Be part of a growing, forward-thinking company redefining what home service sales can be