What are the responsibilities and job description for the Plumbing Service Manager position at J. Blanton Plumbing?
J. Blanton Plumbing is one of the largest and most reputable plumbing companies in Chicago, known for delivering top-tier residential service and building high-performing teams. As a proud Nexstar member, we operate with proven systems, strong leadership, and a commitment to excellence.
We are now expanding into Ohio and building out a brand-new operation creating a unique opportunity for a driven leader to take ownership of a growing market from the ground up.
Position Overview:
We are looking for a Plumbing Service Manager to lead the field operations of our new Ohio location. This is a high-impact leadership role where you will be responsible for building, developing, and managing a team of service technicians while driving performance, revenue, and customer satisfaction.
If you’re someone who thrives in a fast-paced environment, knows how to coach technicians, and wants to be part of something being built from the ground up this is that opportunity.
What You’ll Do:
- Lead and manage day-to-day field operations for the service team
- Hire, train, and develop high-performing service technicians
- Coach technicians on performance, customer experience, and revenue generation
- Drive KPIs including average ticket, conversion rates, and overall team productivity
- Ensure exceptional customer service and uphold company standards
- Implement and follow Nexstar systems and processes
- Work closely with leadership to scale and grow the Ohio market
- Proven experience managing plumbing service teams
- Strong leadership and coaching ability
- Experience driving technician performance and revenue
- Familiarity with Nexstar systems is a major plus
- Strong communication and organizational skills
- Ability to build and lead a team in a new market
- Competitive compensation with high earning potential.
- Medical, dental, and vision insurance coverage.
- 401(k) with company match.
- Paid time off to recharge and rest.
- Be part of a growing, forward-thinking company that’s raising the bar in home services.
- Professional development assistance
- Referral program