CSR - Medical Documentation

The Customer Service Representative – Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order.

Essential Functions:

· Once Assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), Med Docs team member creates the prescription and sends to client’s doctor for approval.

· Performs follow up as needed to ensure prescription is received.

· If request is off contract, refers request to the Prior Authorization team.

· Once received, verifies that issued prescription comply with all requirements of insurance provider.

· If all is in order, set up product to ship.

· Notes, comments or other relevant information into system.

· Complete all training as required.

· Inform Team Support if there are unusual client issues or matters requiring her attention or intervention.

· Make suggestions and assists with projects as able.

· Submit reports to leaders as requested.

Position Type:

This is a full-time position, with the expectation of maintaining a regular work schedule Monday – Friday. Occasional evening and weekend work may be required.

Required Education and Experience:

· 2 years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.

· Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail.

· Previous experience requires the ability to effectively use computer system and maintain good records.

Other Duties:

All other duties as assigned by management.