What are the responsibilities and job description for the Customer Service Support position at J & B Group, Inc.?
We are seeking an experienced Customer Service Support Specialist to join our team. The desired candidate will possess a strong ability to build relationships, problem-solve and communicate effectively.
Why YOU should work for us!
- Competitive wages and paid time off plans
- Robust benefits package offered 1st of the month following 30 days:
- Medical, vision, and dental insurance
- Company paid basic life insurance and AD&D coverage with additional supplemental coverage available
- Critical Illness and Voluntary Accident coverage available
- Associate Purchase Program: product purchase at discounted rate
- Other wonderful benefits available:
- Tuition Reimbursement
- Paid Holidays, plus Floating Holidays
- Financial coverage provided towards safety footwear
- 401K Retirement Program with company contribution
- Gainsharing Incentive Program: Unlimited earning potential when company financial goal is achieved
- Associate Assistance Programs including but not limited to mental health resources, financial and legal support.
- Excellent Growth and Development Opportunities
- Job-specific Training Offered
- Personal Development
- Leadership Development
Compensation:
- Starting hourly rate for this position is: $22.00 per hour
- Pay is based on job-related experience
Schedule:
- Monday-Friday - 8:00am-5:00pm
- Delivers weekend and after-hours assistance on a rotating basis with other team members.
Location:
- This position is in the office full time at our St. Michael, MN location
Essential Functions:
- Customer Service: Responsible for timely and accurate customer order entry and monitoring of orders through to shipment. Monitor status of open orders proactively for issues, eliminating or minimizing impact on our customers. Liaison between the customer and all internal stakeholders.
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Ongoing Support: Provide timely responses to all customer communication. Responsible for documentation and execution of all customers specific procedures. Builds and maintains relationships with Sales Team in order to help build partnerships with our customers. Provide backup support to Sales when requested.
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Cross-Functional Collaboration: Works closely with Production to provide information necessary to meet expected shipment dates. Work with Transportation, Sales and Warehouse to resolve any shipment issues.
Provides weekend and after-hours support and coverage as needed. - Systems: Responsible for working with a variety of ERP & TMS systems and providing System Master Expert support daily.
- Documentation: Log and track customer issues and complaints according to work instructions for JB Resolution
- Cross Training: Keep up to date on knowledge and skills for all J & B Group business units, allowing for seamless backup support when teammates are out of the office.
- Other Duties as Assigned: Performs special projects or assignments as requested.
Physical and Environmental Factors:
- Safety Awareness - Follow all safety laws, policies, and procedures. Immediately report safety concerns to supervisor. Attend, and successfully complete, when applicable, all required safety training.
- Quality Awareness - Comply with the requirements of the Good Manufacturing Practices (GMP), Sanitation Standard Operating Procedures (SSOP), and Food Safety and Quality Food Programs (SQF).
J&B Group, an Equal Opportunity Employer, wishes to make our Careers website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hrdepartment@jbgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary : $22