Vehicle Acquisition Specialist - J. Allen Mazda

Job Title: Vehicle Acquisition Specialist
Location: J. Allen Mazda – Gulfport, MS
Employment Type: Full-Time

About Us:
At J. Allen Mazda, we’re dedicated to delivering an exceptional customer experience while maintaining a steady, profitable flow of pre-owned inventory. Our team values transparency, professionalism, and collaboration across Service and Sales.

Position Overview:
The Vehicle Acquisition Specialist is a key player in connecting our Service and Sales departments. You’ll provide customers with complimentary CarFax reports and real-time vehicle valuations, ensuring a smooth and professional acquisition process that enhances the customer experience.

Key Responsibilities:

Service Lane Responsibilities:

• Welcome customers and verify appointments or walk-ins.
• Introduce customers to complimentary CarFax reports and real-time market valuations.
• Deliver materials within 15 minutes of check-in, ensuring accuracy and professionalism.
• Assist customers interested in selling or trading vehicles, coordinating with the Acquisition Manager or Sales team.
• Maintain consistent coverage in the service lane, with at least one Specialist present at all times.

Outside Service Lane Responsibilities:

• Confirm next-day service appointments, highlighting complimentary CarFax and valuations.
• Prepare reports and valuations in advance for scheduled appointments.
• Identify potential acquisition vehicles through vAuto and other platforms.
• Leverage equity mining tools to find customers in positive equity positions for acquisition opportunities.

Performance Standards:

• Provide prompt and professional delivery of all customer documents.
• Log and escalate all acquisition opportunities to the Acquisition Manager or Used Car Manager.
• Complete follow-up tasks accurately and on time.

Qualifications:

• Excellent communication and customer service skills.
• Detail-oriented and highly organized.
• Comfortable in a fast-paced automotive environment.
• Experience in automotive sales, service, or vehicle acquisition preferred but not required.

Why Join Us:

• Join a team committed to transparency, professionalism, and customer satisfaction.
• Directly contribute to Mazda’s pre-owned inventory and growth.
• Career development opportunities in automotive acquisition and sales.

Schedule & Compensation:

• Full-time, Monday – Friday (hours may vary with service lane traffic).
• Competitive hourly pay with potential performance incentives.